Lead Patient Registration Associate - Washington, United States - MEDSTAR HEALTH

Description

The individual leads the implementation of operational initiatives and ensures best practices are followed throughout the Patient Registration group. The individual is responsible for coordinating all the functions and activities related to patient access including, but not limited to: front end customer service, accurate and complete patient registration in the approved organization electronic scheduling and billing systems, appointment scheduling, insurance verification, accurate Time-of-Service (TOS) payment processing, and the balancing of all TOS payments using the approved organization electronic scheduling and billing systems. This individual also fosters team unity and maintains communication to upper management of the Patient Registration group operations. These functions are performed in accordance with all applicable laws and regulations and Georgetown University Hospital's (GUH) philosophy, policies, procedures and standards.
Education

High School Diploma or GED Required and

Associate's degree Preferred

Experience

1-2 years At least 2 years of ambulatory office experience Required and

1-2 years At least 1 year of Cancer center operations experience Preferred

Medical/clinical office experience and previous experience with an electronic health record system desired, especially GE centricity clinical or ARIA Preferred

Knowledge, Skills, and Abilities

Excellent interpersonal communication and customer service skills, and good telephone etiquette.

Knowledge of medical terminology.

Effective oral and written communication skills.

Ability to deal effectively and professionally with a variety of different individuals.

Ability to perform in a high pressure environment.

Ability to organize and prioritize work.

Patient Arrival/Check-In & Check-Out - Greets patients, responds to inquiries and assists patients with the completion of paperwork, ensuring all information obtained is complete and accurate. Validates patient identity by asking to see identification and/or validate the stored image of the patient's identification. Obtains and scans Patient Photo ID, Insurance Card, Referrals and signed documents into the approved organization electronic scheduling and billing systems as appropriate. Is responsible for resolving all outstanding Alerts on pending appointments at the time of patient arrival, to minimally include: Missing Referral, Missing Pre-certification/Authorization, Self Pay Accounts, Eligibility Verification, Missing Demographic/Insurance Information, Medstar and/or Georgetown University Hospital Specific requirements, Enters all relevant data, linking to the appropriate appointment/visit and ensures all required data elements are captured. Advises patient of his/her financial responsibility and obtains signed financial responsibility form (FIN form) as necessary. Collects visit copayment, co-insurance, balance on account, self-pay payments. Posts payments to patients' account in the approved organization electronic scheduling and billing systems and provides patient with system generated receipt. Communicates patient's arrival to appropriate clinical staff. Keeps patient informed of schedule delays. Ensures that patient appointments are statused in the approved organization electronic scheduling and billing system in a timely manner, as follows: Appointment is

Observes Joint Commission (JC) standards, Patient Safety initiatives, Patient Rights, and Health Insurance Portability and Accountability Act (HIPAA) Privacy standards. Follows care, documentation and cleanliness standards in the performance of job duties; Completes in-services and education on a timely basis; Is focused on patient safety during performance of duties and improves or makes corrections when safety issues arise; notifies department manager, as required; Interacts with other team members both on the unit and in other units in an appropriate and proactive way to benefit the patient; Observes proper elevator etiquette and courtesy: smiles and speaks to patients and visitors, does not discuss patient care and keeps voice low, gives right-of-way to patients and visitors; Keeps all patient information strictly confidential; Never discusses patient information and hospital business in public areas; Protects patient privacy in public areas; and Adheres to all JC and GUH Patient Rights standards.

Performs other duties and responsibilities that are appropriate to the position and area. The above responsibilities are a general description of the level and nature of the work assigned to this classification and is not to be considered as all inclusive.

Point of contact for operational and administrative workflow

Team lead for the Patient Registration Associates