- Review ticket order queues for fraudulent transactions
- Work with venue account managers and customer service to resolve customers account or payment issues
- Analyze transaction and account data for fraud and chargeback patterns
- Contribute to the enhancement of team tools and workflow
- Contact customers via phone or email to verify orders
- 1+ years of related experience with fraud prevention, data analysis, investigations, or risk management for ecomm CNP payments
- 1+ years reviewing orders, identifying fraud trends and creating fraud rules
- Ability to think analytically and prioritize
- Excellent attention to detail with consistent accuracy
- Must be highly organized and have the ability to meet critical deadlines in a fast-paced environment
- Excellent communication skills
- Must be able to work within a team environment and be a team player
- Must be able to maintain high standards of professionalism and courtesy when contacting customers
- The opportunity to support great colleagues, clients and live events
- Extraordinary People – we're not kidding
- Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
- Opportunities for learning and leveling up through training and education reimbursement.
Fraud Prevention Specialist - Los Angeles, United States - AEG
Description
About AXS
AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.
We're passionate about improving the fan experience and providing game-changing solutions for our clients, and we're always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering.
Read more about AXS and
What You'll Do
We are looking for an Associate Fraud Prevention Analyst that is passionate about eCommerce, Payments and Live Events. This role is integral to the the Fraud Prevention team's responsibilities of providing a secure and positive experience for AXS customers purchasing tickets.
What To Bring
Pay scale: $ - $
What's in it for You?