- Provide exceptional customer support and troubleshoot client issues with 3-GIS software, focusing on upgrades and ensuring customers exceed their expectations.
- Educate customers on our products and services, highlighting how to leverage them effectively in their daily operations.
- Identify best practices and workflow changes to enhance customer satisfaction, collaborating with other teams to deliver optimal results.
- Work closely with Sales, Product, Development, and PMO teams to resolve customer inquiries and improve the overall customer experience.
- Adhere to processes and policies to improve support metrics and CS operations.
- Configure 3-GIS software, web services, and database software, ensuring seamless functionality.
- Test new software features and bug fixes to maintain high-quality performance.
- Train clients on product operations, functionality, and usage, promoting effective adoption.
- Consult clients on new projects and implementation of software and services, providing expert guidance.
- Mentor new team members and trainees, sharing knowledge and expertise.
- Track and report data on high-priority customer issues, monitoring progress and areas for improvement.
- Bachelor's Degree in a relevant field.
- Strong decision-making and leadership capabilities.
- Excellent analytical, problem-solving, conflict resolution, and decision-making skills.
- 3-5 years of experience with Esri solutions.
- Attention to detail, organizational skills, and a focus on quality.
- Strong planning and time management skills.
- Experience in Customer Service within a software environment.
- Advanced experience with one or more databases: PostgreSQL, Oracle, MSSQL.
- Proficiency in Python or similar scripting languages.
- Experience troubleshooting web-based application system architecture.
- AWS Certification(s).
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Operations Support Engineer
10 hours ago
York Space Systems Huntsville, ALOperations Support Engineer · Summary: · York Space Systems is seeking an Operations Support Engineer to provide operational support at our customer Operations Center. The successful candidate will be responsible for performing on-console tasks, developing procedures, and support ...
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Engineering, Production Support
11 hours ago
BAE Systems Huntsville, ALJob Description · We are a leading developer of advanced electronics, spanning air, land, sea, and space. Our team is innovating for the future by developing technologies that make a difference in people's lives. We put our customers first and prioritize their safety and security ...
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Software Engineer for Analysis Support
2 days ago
MKS2 Technologies Huntsville Full timeJob Description · MKS2 Technologies is a high growth small business that creates innovative technology solutions in Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services. · JOB TITLE: Software Engineer for Analysis Support · PAY: $105,000 ...
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Manager, MRO and Engine Support Team
6 hours ago
Blue Origin Huntsville Full timeJob Description · At Blue Origin, we envision millions of people living and working in space for the benefit of Earth. We're working to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. · We are a diverse tea ...
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Specialist, Manufacturing Engineer
3 days ago
L3 Technologies HuntsvilleJob Title: Specialist, Manufacturing Engineer · Job Code: 20607 · Job Location: Huntsville, AL · Job Schedule: · Employees work 9 out of every 14 days - totaling 80 hours worked - and have every other Friday offJob Description: · The Specialist, Manufacturing Engineer develops, i ...
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Sr. Specialist Manufacturing Engineer
2 days ago
L3 Technologies HuntsvilleJob Title: Senior Specialist, Manufacturing Engineer · Job Code: 20765 · Job Location: AMF North - Toney, Alabama · Job Schedule: 9/80: Employees work 9 out of every 14 days, totaling 80 hours worked, and have every other Friday off. · Job Description: · The Senior Specialist, Ma ...
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Sr. Spec Manufacturing Engineer
1 day ago
L3 Technologies HuntsvilleJob Title: Sr. Specialist, Manufacturing Engineer (Composite)Job Code: 20621Job Location: Huntsville, ALJob Schedule: 9/80 work 9 out of every 14 days - totaling 80 hours worked - and have every other Friday offJob Description:We are seeking a Sr. Specialist, Manufacturing Engine ...
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Specialist, Project Engineer
3 days ago
L3 Technologies HuntsvilleAerojet Rocketdyne is seeking an experienced Project Engineer for our Huntsville, AL Headquarters location. The Project Engineer role involves performing and/or coordinating propulsion program tasks in conjunction with program management. Under general direction, you will be resp ...
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Specialist, Quality Engineer
5 days ago
L3 Technologies HuntsvilleJob Title: Specialist, Quality Engineer · Job Code: 20404 · Location: Huntsville, AL or Toney, AL · Schedule: 9/80 schedule with every other Friday off. · Description: · The L3Harris Aerojet Rocketdyne segment is seeking a quality-focused individual to work in our Advanced Manufa ...
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Electrical Systems Engineer
1 week ago
Boeing Huntsville, ALAs an Electrical Systems Engineer (Senior/Principal) at The Boeing Company, you will lead the analysis of certification planning, testing, and artifacts to ensure compliance with FAA regulations. You will provide subject matter expert support to programs and engineers in the Elec ...
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Systems Engineer I with Security Clearance
5 days ago
DCS Corporation HuntsvilleJunior Hardware Systems Engineer · We are seeking a recent college graduate to join our team as a Junior Hardware Systems Engineer to support an Army aviation program office. · Key Responsibilities: · Supports hardware systems engineering projects on assigned programs with oversi ...
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Systems Engineer
1 week ago
John H. Northrop & Associates Inc HuntsvilleJob Title: Engineer - Army Assistant Program Executive Office (APEO) · About the Role · JHNA is seeking a talented engineer to support our Army Assistant Program Executive Office (APEO) Engineering & Architecture (E&A), PEO Aviation (AVN) customer. · Key Responsibilities · Suppor ...
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Senior Engineer
6 days ago
Basic Engineering Concepts & Technologies Inc DBA BecTech Inc HuntsvilleBecTech seeks a seasoned Senior Engineer to collaborate with the MDA's Engineering Design group. Key responsibilities include supporting Engineering Technical Reviews, Failure Review Boards, and Mission Assurance Provisions Requirements Applicability Matrices (MAP RAMs). · Job De ...
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Senior Engineer
3 days ago
JRC HuntsvilleAt JRC, we are seeking a highly skilled Senior Engineer to join our Strategic Defense & International Operating Team. · About the Role · This position is part of MDA's Engineering Design group and will focus on supporting various activities including Engineering Technical Reviews ...
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Senior Engineer
4 days ago
Chenega Corporation HuntsvilleSenior Engineer - Design Failure and Mission Assurance · About the Role · We are seeking a highly skilled Senior Engineer to join our team at Chenega Military, Intelligence & Operations Support (MIOS). This individual will be part of the Missile Defense Agency's Engineering Desig ...
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Senior Engineer
6 days ago
Banner Defense, Inc. HuntsvilleSenior Engineer - Design, Failure and Mission Assurance · We are seeking a passionate and determined Senior Engineer to join our team in the defense and aerospace industry. · Position Overview · Banner Defense is looking for a skilled Senior Engineer to support Engineering Techni ...
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Senior Engineer
6 days ago
Apex Tk Corp HuntsvilleJob Description · We are seeking a highly skilled Senior Engineer to join our team at APEX TK. This role is part of the Engineering Design group within MDA and involves supporting various activities. · Main Responsibilities · Enable MDA Programs by preparing Mission Assurance Pro ...
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System and Software Architecture Specialist
16 hours ago
Torch Technologies, Inc. Huntsville Full timeJob Summary · This position requires an experienced systems engineer to provide subject matter expertise and support to Army PEO Aviation development and acquisition initiatives employing a Modular Open Systems Approach (MOSA) using Model Based System Engineering (MBSE) tools and ...
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Manufacturing Engineer
6 days ago
General Atomics HuntsvilleJob Description: · General Atomics Electromagnetic Systems (EMS) Group is a leading developer of advanced technologies, including power generation and distribution, magnetic levitation, laser and weapons systems, and systems design and engineering. · We are currently seeking a hi ...
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Systems Engineer with Security Clearance
2 hours ago
Leidos HuntsvilleThe Defense Systems Sector, at Leidos-Dynetics, seeks a talented Systems Engineer to contribute to a diverse team creating innovative solutions for complex problems. With offices across the United States in defense, space, cyber, and commercial fields, Leidos-Dynetics delivers re ...
Support Engineer - Huntsville - SSP Innovations

Description
Job Description
The Support Engineer plays a crucial role in assisting customers with upgrades, complex issues related to the configuration of the 3-GIS application suite, ESRI ArcGIS server, and 3-GIS Mobile application software.
Key Responsibilities:-
Operations Support Engineer
York Space Systems- Huntsville, AL
-
Engineering, Production Support
BAE Systems- Huntsville, AL
-
Software Engineer for Analysis Support
Full time MKS2 Technologies- Huntsville
-
Manager, MRO and Engine Support Team
Full time Blue Origin- Huntsville
-
Specialist, Manufacturing Engineer
L3 Technologies- Huntsville
-
Sr. Specialist Manufacturing Engineer
L3 Technologies- Huntsville
-
Sr. Spec Manufacturing Engineer
L3 Technologies- Huntsville
-
Specialist, Project Engineer
L3 Technologies- Huntsville
-
Specialist, Quality Engineer
L3 Technologies- Huntsville
-
Electrical Systems Engineer
Boeing- Huntsville, AL
-
Systems Engineer I with Security Clearance
DCS Corporation- Huntsville
-
Systems Engineer
John H. Northrop & Associates Inc- Huntsville
-
Senior Engineer
Basic Engineering Concepts & Technologies Inc DBA BecTech Inc- Huntsville
-
Senior Engineer
JRC- Huntsville
-
Senior Engineer
Chenega Corporation- Huntsville
-
Senior Engineer
Banner Defense, Inc.- Huntsville
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Senior Engineer
Apex Tk Corp- Huntsville
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System and Software Architecture Specialist
Full time Torch Technologies, Inc.- Huntsville
-
Manufacturing Engineer
General Atomics- Huntsville
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Systems Engineer with Security Clearance
Leidos- Huntsville