Hotel Room Attendant - Airway Heights, WA
1 day ago
Job description
What You'll Do:
POSITION SUMMARY
This position is responsible for cleaning guest rooms, restocking supplies and replacing dirty linens with clean items; self-inspecting rooms and making certain that all work meets cleanliness standards. This position will emulate a positive, upbeat, and hospitable demeanor in order to deliver outstanding and rewarding experiences.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for specific positions.
- Cleaning guest rooms including but not limited to dusting, polishing, sanitizing, vacuuming, mopping, and disposing of trash and waste.
- Making beds, changing, and restocking linens
- Restock room supplies such as drinking glasses, soaps, shampoos, writing supplies, and wet bar/kitchen.
- Follow procedures set by hotel management for proper entry into guest rooms and ensuring vacancy before entering.
- Proper handling of Bio-Hazzard material according to department procedures.
- Attend all Bio-Hazzard training and certification.
- Fix any room issues discovered during the cleaning process. Ensure room issues are always resolved before the room is changed to vacant inspected. Follow-up as necessary with other teams/departments including Maintenance and Preventive Maintenance teams to ensure room issues are resolved.
- Find resolution to problems, if possible, before passing them on to supervision or management.
- Maintain compliance with Lost and Found items handling according to current SOPs.
- Inspect and turn mattresses regularly.
- Store all dirty laundry in line with company policy.
- Check all appliances in rooms are in working order.
- Realign furniture and amenities according to the prescribed layout.
- Respond to guest queries and requests.
- Respond to calls for housekeeping problems such as spills, and broken glasses.
- Deliver any requested housekeeping items to guest rooms.
- Remove room service items.
- Organize and restock the cart at the end of the shift.
- Ensure confidentiality and security of guest rooms.
- Follow all company and applicable regulatory safety and security procedures.
- Report any maintenance issues or safety hazards.
- Observe and report damage of hotel property.
- Perform all other duties as assigned.
GENERAL CONDITIONS
- Must have the ability to adapt to different situations and change in work processes to accommodate guest needs.
- Demonstrate the ability to take constructive feedback.
- Good communication skills both written and verbal. Read, write, and speak English with general working fluency.
- Demonstrate excellent listening skills to ensure meeting guests' needs.
- Knowledge of, and willingness to learn, new cleaning methods.
- Excellent guest service skills, reliability, organizational skills, integrity, and honesty as well as high energy levels.
- Interact appropriately and effectively with guests, management, other team members, and outside contacts.
What You'll Bring:
JOB QUALIFICATIONS
- Must be at least eighteen (18) years of age.
- Prior hotel housekeeping experience, preferred.
- Excellent time management and organizational skills.
- Detail oriented.
- Schedule flexibility, must be willing and able to work all shifts, nights, overnights, weekends and holidays.
Regulatory & Compliance Responsibilities:
Obtain and maintain a valid Gaming license.
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