Technical Design Support Engineer - Sioux Falls, United States - Blueface
Description
Technical Design Support Engineer page is loadedTechnical Design Support Engineer
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locations
Philippines – Mandaluyong City, Shaw I.T. Center
time type
Full time
posted on
Posted 30+ Days Ago
job requisition id
R381323
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences.
As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines.
We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day.
If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job SummaryResponsible for data information gathering of Masergy's portfolio of services.
WAN-LAN information and validation if compliant to the design.
Participate in client implementation planning by assisting customer in technical data collection
related activities such as TDT calls and emails to ensure seamless integration or turn-up of Masergy's services for both new and existing customers.
SD-WAN Non SD-WAN TCIF Spreadsheet Management according to NE's standard template and what is defined according to the CDT page.
Resolving TCIF Error tickets raised by NAE by reaching out to involved resource person/department (including Customers, CDE, PM, etc.) if necessary and complete missing information.
Filtering MAC requests that are NAE's responsibility and determining the right direction for the request.
TCIF data collection from reseller and VAR TCIF Upload
Follow up via email or call customer on pending TCIF information provided that the schedule for activation has been given in advance.
Job Description
Core Responsibilities
Performs needs analyses for the Company and its customers and produces strategic, cost-effective solutions.
Provides timely, technical support and problem resolution for field service questions.
Supports Sales team with product modifications and engineering expertise for custom projects.
Assists representatives and customers in evaluating and selecting products.
Creates, reviews and executes product test plans and cases, documents test progress and reports results.
Recommends products to meet customer needs.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role.
#Masergy
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.
That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summaryon our careers site for more details.
Education
Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications(if applicable)
Relative Work Experience
2-5 YearsComcast is proud to be an equal opportunity workplace.
We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
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About Us
Masergy is the software-defined network and cloud platform for the digital enterprise.
Recognized as the pioneer in software-defined networking, Masergy enables unrivaled, secure application performance across the network and the cloud with Managed SD-WAN, UCaaS, CCaaS and Managed Security solutions.
Industry leading SLAs coupled with an unparalleled customer experience enable global enterprises to achieve business outcomes with certainty. Masergy is owned by Comcast Business.#J-18808-Ljbffr