Head of Operations - Garden Grove, United States - ExpertHiring

Description

What's in it for you?
Fast Hiring, Multiple Positions
Flexible remote on appilcable positions
Tremendous career growth opportunities
Leadership development, including mentoring and coaching
Team building activities and social events after hours
If that's you, let's talk

Job Type :
Contract to Hire

Location :
Garden Grove, California


Pay :
Great Pay

Job Description
What you will be doing:
Review work and monitor phone calls for CSR's assigned to your team.
Handle escalated calls from upset clients or borrowers.
Handle overflow calls as needed.
Provide feedback and coaching to CSR's and hold 1:1 meetings with each team member at least weekly.
Conduct regular team meetings to communicate updates and gather feedback.
Provide training to new hires and deliver ongoing training for current team members.
Assist in preparing annual performance reviews for assigned team members.
Troubleshoot to come up with effective solutions for inquires.
Reallocate/assign work within the team as needed.
Implement call introduction process for new customers.
Supervise multiple teams in the absence/vacation of peer supervisors.
Provide team reports on an ad hoc basis.
Perform other duties as assigned.

Experience you will need:
Experience in training and managing a team.
Ability to type 45 words per minute.
Excellent follow-through and issue resolution skills.
Excellent communication skills.
Proficiency in computer skills, including Internet, Word, Excel, and Outlook.
Ability to operate basic office equipment.
Have high level of energy and enthusiasm with ability to motivate a team.
Can prioritize tasks and manage time effectively.
Experience in handling multiple projects and delegating accordingly.
Our client asked me to submit 3 great people within the next few days. We work directly with the hiring manager and can arrange interviews within a few days
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