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    Automotive Service Advisor - McAllen, United States - RGV Tire Pros

    RGV Tire Pros
    RGV Tire Pros McAllen, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionCompany Overview
    At Tire Pros we value each employee and encourage growth. We provide a fun and friendly work environment along with excellent training and development, competitive compensation, and top-tier benefits. Start your exciting new career with a strong and stable company.

    Benefits and Perks
    • Excellent Training and Development
    • Competitive Compensation
    • Friendly Work Environment
    • Top Tier Benefits
    Job Summary
    Advise and consult customers on vehicle service needs. Create repair orders for customers and communicate with the service department.
    Great growth and career opportunities.

    Responsibilities
    • Promptly meets and greets customers
    • Determines the nature of customer problems; May make road test or visually inspect the vehicle
    • Creates Repair Order Request (ROR) detailing service to be performed or merchandise to be sold
    • Obtains customer approval for service before delivering order to service personnel
    • Reviews completed repairs or services performed with customers and collects payment
    • Maintains cleanliness of showroom and re-stocks display as needed
    • Performs daily cash/sales procedures at close of business day
    • Complies with Company Quality Control Program, Company Safety Policy, OSHA and EPA regulations

    Desired Qualifications
    • High School graduate or comparable vocational training
    • Knowledge of computerized sales and marketing software
    • Knowledge of auto/truck tire, lubrication and maintenance issues
    • Experience using Mitchell Repair, Activant, All-Data and vehicle service manuals to research and determine the resolution of malfunctions
    • Preferred Experience:
      • 2+ years experience in a retail environment, preferably auto/truck tire, lubrication and maintenance
      • 3+ years experience as a Service Advisor in an auto repair store, auto dealership or comparable professional environment.
      • Experience as a vehicle mechanic or lubrication technician
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