Account Representative I - Deerfield

Join Our Mission to Elevate Ambulatory Health Care At AAAHC we are more than just a team; we are at the forefront of improving health care quality through accreditation Our employees are the heartbeat of our mission-based culture dedicated to applying their diverse skill sets technical research clinical analytical and data-driven to improve health care quality through accreditation As we celebrate over four decades of excellence we invite you to become part of our story Here your work is not just a job it s journey filled with opportunities to learn grow and contribute to a higher purpose Embrace the chance to be part of a community that values quality every day and strives for excellence in ambulatory health care What do we offer We prioritize our employees wellbeing by providing a comprehensive benefits package that includes Compensation Receive annual merit increase consideration and an annual discretionary bonus Work-Life Balance Enjoy generous paid holidays increasing paid time off with tenure and potential hybrid schedule eligibility Health Wellness Take advantage of our medical dental vision plans including company contributions HSA as well as wellness reimbursement benefit Retirement Plan Invest in your future with robust 401k plan that includes company contribution match Professional Development Advance your career with ongoing training educational opportunities along with tuition reimbursement program Life Disability Insurance Experience peace mind companypaid short/long-term disability life AD insurance Employee Assistance Program Access support services personal needs Position Description Reporting Manager Accreditation Operations Account Representative responsible daily operations client management ensure timely service delivery application review accreditation/certification decision This role involves client engagement throughout cycle ensuring continuous compliance AAAHC Standards policies procedures delivery quality timely customer service clients surveyors governance members Success proactive attitude toward acquiring new skills tools technical abilities whether training programs self-study asking questions integrating learnings into daily tasks effectively perform contribute Strong multitasking ability attention detail effective time management Manage client account management process new renewal clients assigned Review incoming applications completeness ensure accurate scoping Standards curation surveyor assignment follow up clarify input request additional information necessary facilitates Engage Change Notifications renewal clients Where necessary collaborate Scheduling Coordinators ensure timely survey/surveyor match scheduling collaborate Manager Business Development determining onsite scope days/surveyors needed multi-event survey tours Develop maintain working knowledge AAAHC interpretation operational processes policies sufficient address client questions full AAAHC portfolio aligned training progression Analyze Survey Reports ensure completeness compliance consultative commentary quality appropriate interpretation conflicts related Standards ratings/commentary follow-up Surveyor clarify report information seek corrections question application may impact accreditation/certification decision Recommend accreditation/certification decision Accreditation Committee/Work Group consideration Review process significant organizational changes requests additional information escalation Clinical Services or Manager Complete timely reporting POCs organization organizations AAAHC maintains oversite agreement CMS Review organization-submitted Plans appropriateness completeness follow-up clarification necessary triage Objections Surveyor demonstrated proficiency standards interpretation report analysis policy/procedure compliance Prioritize maintain timeline/action plans assigned Applications reports change notifications adhere deadlines meet performance goals/monthly volume TAT quality proficiency Apply workload prioritization based program type agreement status renew anniversary dates new application age Maintain proficiency use 1095 Engage system effective client support participate UAT requested complete Medicare Deemed Status Training fulfill QC demonstrating interpreting MDS standards policies report review processes Minimum Qualifications Job-specific Competencies Required Bachelorís Degree equivalent work experience demonstrating necessary skills Excellent verbal written communication skills Attention detail focus results Ability multitask demonstrate effective time management Customer orientation Microsoft Office proficient Outlook Word Excel PowerPoint Preferred Qualifications years relevant work experience Customer Service industry Working Conditions Travel Expectations Occasional evening conference calls not exceed calls month Physical Requirements Sedentary exerting lbs force occasionally frequently constantly move objects human body Sedentary most sitting required only occasionally all other sedentary criteria met Salary varies based on experience location qualifications

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