Compliance Reporting Specialist IID - Durham, United States - SCRAM Systems

Description

Job Description
On-Site

M-F

POSITION OVERVIEW:

The Compliance Reporting Specialist will be part of a centralized reporting function who is responsible for a wide range of duties related to maintaining accurate and time-sensitive records and reports to jurisdictional agencies, Probation Officers and clients in states where LifeSafer, Monitech and Guardian Ignition Interlock Devices are used.

ROLE AND RESPONSIBILITIES (include but not limited to):

• Perform daily reporting duties
• Daily report requests
• Lockout reports
• Removal authorizations
• Alcohol violations
• Compliance certifications/extensions
• Compliance reporting
• Clean up client data (driver's license, vin numbers, date of birth)
• Call clients to verify court requirements, validate and update client profiles due to the call center not capturing data correctly, explain reports to clients
• Take client calls for records requests, violation disputes, provide assistance with understanding the program, removal requests, suspensions and revocations based on state regulations.
• Update standard operating procedures
• Adjust appointments for clients
• Work with the auto shops and internal support for data recovery
• Works with IT on electronic state reporting issues
• Respond to inquiries from PO's by
• Providing and explaining reports
• Setting up system accounts which provide access to their client's records
• Reset passwords for PO's

Experience and Skills
PREFERRED EXPERIENCE AND BACKGROUND:

• Bachelor's degree preferred (pursuing or achieved)
• High School Diploma or equivalent required
• 1-2 years of experience in a technical role involving analyzing data for trending and reporting
• Previous Customer Service background preferred
• Previous experience with Compliance is a plus
• Criminal Justice background preferred
• Strong Customer Service and Technical Services background
• Exceptional organizational, analytical and problem-solving skills
• Strong attention to detail with a high accuracy level
• Ability to multi-task
• Strong written and verbal communication skills
• Possess strong interpersonal and customer interaction skills
• Works well in a team environment
• Proficiency with Microsoft Office (Email, Excel, Word, PowerPoint)
• Bilingual Spanish a plus
• Basic understanding of:
• Equipment
• Systems Navigation
• Standard Operating Procedures (SOP)

PHYSICAL REQUIREMENTS (With or without reasonable accommodation)

• Sitting/Standing: Frequently 75-100%
• Fine Motor Movements: Frequently 75-100%

**All job descriptions are subject to change.

Experience:

• Reporting: 1 year (Preferred)
• Organizational skills: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Analytics & problem solving: 1 year (Preferred)
• Compliance management: 1 year (Preferred)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.