Assistant Director of Online Advising - Scranton, PA, US

LACKAWANNA COLLEGE HAS BEEN VOTED ONE OF THE · "BEST PLACES TO WORK IN PA" FOR 2014, 2015, 2016, 2017, 2019, 2020, 2023, 2024 and 2025 · Lackawanna College is a private, accredited college serving the people of Northeastern Pennsylvania. Our main campus is located in downtown Scr ...

Job description

LACKAWANNA COLLEGE HAS BEEN VOTED ONE OF THE

"BEST PLACES TO WORK IN PA" FOR 2014, 2015, 2016, 2017, 2019, 2020, 2023, 2024 and 2025

Lackawanna College is a private, accredited college serving the people of Northeastern Pennsylvania. Our main campus is located in downtown Scranton, and our footprint includes 10 satellite centers in Northeastern Pennsylvania

Our mission is to provide a quality education to all persons who seek to improve their lives and better the communities in which they live. We provide our students with a direct path to a bachelor's degree, associate degree, or one of many different professional certifications. Additionally, our Continuing Education department helps put the people of Northeastern Pennsylvania back to work with modern career skills. Lackawanna is also one of the most cost-efficient regional higher education institutions.

If our mission inspires you, and you are willing to go the extra mile to help our students succeed, please feel free to apply for this or future employment opportunities for which you meet the minimum qualifications.

Please know that only the candidates who meet the minimum qualifications can be considered, and only those selected for interviews will be contacted by a college representative. No phone calls, please.

ESSENTIAL FUNCTIONS, PRIMARY RESPONSIBILITIES AND OBJECTIVES:

The Assistant Director of Online Advising serves as a leader of the online academic advising team.  They will work with online advisors to establish goals, processes, and strategies to aid in retention through data-driven decisions. Leading under the direction of the Director of Advising, they will assist in ensuring that system processes are accurate and data impacting student information remains accurate. Collaboration with enrollment, student financial services, registrar, academics, and other departments to aid in assuring students are meeting their educational goals, and a good customer experience is crucial. Direct academic advising responsibilities will be determined based on the needs of the students each semester to help ensure students are scheduled consistently and effectively. As a retention leader, this position ensures we continue to improve process and effectiveness to meet the strategic plan and mission of the College.

This position is primarily remote, but the position requires regular in-person attendance and the ability to occasionally travel to other locations.

ESSENTIAL FUNCTIONS:

1. Provides strategic direction for Academic Advising with a focus on the online population. Ensures the team understands goals and has clear guidance in processes for advising.
2. Collaborates with the Director of Advising to implement a comprehensive and effective academic advising program to ensure student success, retention, and graduation. Ensures continued enrollment of students in support of the College's retention goals including assistance with academic advising.
3. Collaborates with the JetBlue Coaches and Administrators to ensure student success, retention, and graduation, including running enrollment and grade reports
4. Collaborates with the Director of Advising and Registrar's Office to review advising worksheets and curriculum guides and resolve discrepancies.  
5. Assist in leading the integration and optimization of academic systems, including, but not limited to, Jenzabar and Starfish. Creates plans and trains staff for utilization of systems for advisors.
6. Proactively reaches out to students to provide academic guidance and support while reviewing, monitoring, discussing and strategizing educational goals and plans, as well as their progress toward graduation. Assists students in scheduling each semester and ensures courses fall within curricular requirements. Leads and assists in regular reviews of student progress and ensures students remain in the correct sequencing 
7. Contributes and participates in online and virtual orientations, open houses, welcome weekend, success workshops, and other events for students to ensure understanding of the advising process, resources, and guidance to help prospective and new students succeed academically. Teaches College 101 as needed.
8. Provides outcomes and analysis of advising functions to administration.
9. Works during high-impact time periods determined by the department to include the two weeks before the start of the semester, the first two weeks of the semester, registration periods, and during scheduled campus events. This may include evenings and weekends.
10. Remain up to date in emerging trends in higher education, workforce, and advising to help lead strategic growth of the College.
11. Performs other duties and responsibilities as assigned.

 KEY COMPETENCIES:

1. Proficient technical skills and demonstrated expertise working with various appropriate software. Experience working in Jenzabar, Starfish, Canvas preferred.
2. Ability to prioritize responsibilities using time management and organizational skills.
3. Experience or aptitude working with a diverse community including non-traditional adult learners preferred.
4. Excellent communication skills including written, spoken and interpersonal interactions. 

EDUCATION:

Bachelor's degree required. Master's preferred.

Coursework in instructional technology, education, student development, and/or higher ed leadership strongly preferred.

EXPERIENCE:

Minimum of two (2) years' relevant experience within higher education.

Experience working with diverse populations and/or adult learners. 

Applications will only be accepted via online method. Deadline for applications, February 27, 2026. No phone calls, please.

In compliance with Title IX of the Education Amendments of 1972, Title VII of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, and all other applicable non-discrimination laws, Lackawanna College does not discriminate on the basis of race, color, religion, national or ethnic origin, sex, sexual orientation, age, disability, veteran's status, or genetic information in its educational programs and activities, admissions, and with regard to employment.

Lackawanna College is an accredited, private, non-profit educational institution providing opportunities for career and personal development within selected associates degree, certificate and continuing education program.