EASTERN MASS Client Service Manager II - Westborough, MA
1 month ago
Job summary
The Branch Client Service Manager II is accountable for delivering high quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of accounts within a Branch that consistently meets or exceeds CSO revenue benchmark expectations.This role reports directly into either the Branch Client Service Director or the Branch Client Service Supervisor. The Branch Client Service Manager II directly contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement.
Succesfully manages an assigned group of accounts. Builds solidifies relationships with existing clients by providing exceptional ongoing care. In partnership with the Production team takes leadership role in renewal process ensuring best possible solution delivered timely manner.
About You
,Required: Bachelor degree with 3+ years client service experience -OR- High School degree/GED with 8+ years claimsmgmt experience.
Promotional travel up to 25% time required.
Job description
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