Platform Operations Specialist - Daytona Beach, FL
15 hours ago
Job description
Tuvoli is transforming how private aviation does business. Our platform combines a powerful charter booking toolset with a modern, secure payment solution that simplifies and accelerates transactions across the industry.
We are seeking a Platform Operations Specialist to lead implementation and launch execution for new customers joining the Tuvoli platform. This role is responsible for guiding charter operators and brokers from kickoff through successful go-live, ensuring their operational workflows, fleet data, and payment processes are accurately configured and ready for daily use.
This role is ideal for someone who enjoys combining operational problem-solving, technology, and aviation, and who takes ownership of delivering successful customer launches.
What You'll Do
- Own end-to-end implementation from kickoff through go-live for new customers
- Serve as the primary operational point of contact during implementation
- Configure customer accounts, operational settings, and payment workflows within the Tuvoli platform
- Gather and validate fleet and operational data to ensure accuracy and launch readiness
- Deliver structured training sessions aligned with each customer's operational workflow
- Drive early adoption by integrating Tuvoli into customers' day-to-day quoting and payment processes
- Identify and remove implementation roadblocks while keeping projects on schedule
- Partner closely with Sales, Product, and Engineering to ensure smooth handoffs and continuous platform improvement
- Travel as needed to support onsite implementation and customer launches
What We're Looking For
- Bachelor's degree or equivalent practical experience
- 2+ years experience in implementation, operations, onboarding, or project ownership roles
- Strong organizational and project management skills with attention to detail
- Excellent communication skills with the ability to guide customers through operational change
- Comfortable learning and configuring technical platforms and workflows
- Process-driven mindset with a strong sense of ownership and accountability
- Experience with payments, financial workflows, or transactional platforms is a plus
- Background in private aviation, charter operations, or strong interest in aviation preferred
Why Tuvoli?
- Join a fast-growing company reshaping how private aviation operates
- Work alongside a collaborative team deeply rooted in aviation and technology
- Play a critical role in launching and scaling long-term customer partnerships
- Help define how modern charter operators adopt new technology
If you enjoy building structured operational foundations and seeing customers successfully launch and grow on a platform, we'd love to hear from you.
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