- Answer inbound Customer and Branch calls in a courteous and professional manner.
- Utilize excellent listening skills to understand the Customer's concern or situation.
- Ensure privacy and security through proper Customer authentication.
- Assess Customers' needs by asking the right questions.
- Provide exceptional Customer Service by demonstrating a professional and courteous demeanor.
- Respond to account inquiries, account maintenance, loan questions, online banking troubleshooting, and basic banking information.
- Troubleshoot and resolve first level Customer complaints in a timely manner.
- Stay up to date on products/services/procedures by reviewing email notifications, attending meetings and via virtual training.
- Build relationships with Customers, Branches, and internal Lines of Business.
- Research and communicate effective solutions while adhering to departmental policies and procedures.
- Take ownership of calls from beginning to end, and provide timely follow up.
- Recommend products and services to Customers such as online banking, mobile app, Zelle, Telebanc, etc. to better serve their needs.
- Perform other administrative support responsibilities as department needs arise.
- High School diploma or equivalent required. Bachelor's degree preferred
- Minimum of one (1) year of call center or banking experience, preferably in a customer facing role, required
- Minimum of 1 year of professional Customer Service experience required
- Excellent verbal and written communication skills required
- Proficient in Microsoft Office products, computer skills in a Windows based environment, and the ability to quickly learn new systems required
- Ability to work in a structured fast-paced and ever-changing environment required
- Ability to independently utilize resources and tools provided
- Ability to maintain a professional demeanor and provide options in difficult situations required
- Ability to successfully maintain required performance standards (i.e. quality, attendance, promptness) required
- Ability to be flexible working a schedule during the hours of 8:00am-6:00pm Monday-Friday and 9:00am - 3:00pm Saturday (rotating) required
- Active listening required
- Attention to detail while multi-tasking required
- Desire to build a career and grow with United Bank
- Dependability, Attendance & Punctuality
- Customer Service focused
- Team player
- Computer skills
- Time Management
- Interpersonal Skills
- Communication Skills
- Critical thinking and resolution focused
- Sitting and speaking for extended periods of time
- Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse and other computer components and ability to use telephone equipment
- Ability to converse and exchange information with all levels of staff and customers
- Ability to observe, perceive, identify, and translate data
-
Customer Care Specialist
1 week ago
United Bank Inc Parkersburg, United States**Customer Care Specialist** · **Location:** Parkersburg, WV, US, 26101 **Job Description** · Our Customer Care Specialists are a key representative of United Bank. This role is responsible for providing exceptional service to our internal and external Customers via the telepho ...
-
IT Security Specialist
1 week ago
Phoenix Industries Wood, United StatesIT Security Specialist (m/f/d) We are currently looking for a permanent IT security specialist (m/f/d) for our location in Stuttgart or Karlsruhe as soon as possible. As one of the largest accident insurance companies in Germany, we are a modern service company with around 350 em ...
-
Sales and Product Manager
1 week ago
Radiant Ventures Belpre, United StatesPeople who have a good laugh · Welcome to Hochland: We make cheese and careers · SALES & PRODUCT MANAGER (M/W/D) · Why do our marketing and sales specialists for our private label brands have a good laugh? Because they have excellent prospects at one of Europe's leading cheese ma ...
-
Personal Care Specialist
5 hours ago
Ohio's Hospice Marietta, United StatesJob Description · Job Description · Title: Personal Care Specialist (STNA); PRN · Ohio's Hospice offers the opportunity to work for a meaningful mission while contributing and making a difference in the lives of our patients and families every day. Those who join our team are com ...
-
Guest Care Specialist
1 week ago
Monro Muffler Brake Athens, United StatesMonro, Inc. · Monro, Inc. is one of the nation's largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most recognizable names in the i ...
-
Nebula Technologies Barlow, United StatesFor our esteemed client, a primary care provider in Brandenburg, we are currently seeking a specialist (m/f/d) in pediatric medicine to join their team as soon as possible. The clinic has approximately 350 beds and offers diagnoses and treatments in seven different specialties. T ...
-
Social Worker
1 week ago
Willows Center - Parkersburg, WV Belpre, OH, United States Full timeNEW GRADS WELCOME Join our team at Willows as the Social Service Specialist, Monday through Friday, day shift and we offer benefits Enrich lives as a nursing center Social Services Specialist where you will work with patients/residents and their family members/significant others ...
-
Travel Nurse RN
14 hours ago
ARMStaffing Parkersburg, WV, United StatesARMStaffing is seeking a travel nurse RN Med Surg / Telemetry for a travel nursing job in Parkersburg, West Virginia. · Job Description & Requirements · Specialty: Med Surg / Telemetry · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · 36 hours per week · Shift: 12 hours, ...
-
Travel Nurse RN
9 hours ago
ARMStaffing Parkersburg, WV, United StatesARMStaffing is seeking a travel nurse RN Med Surg / Telemetry for a travel nursing job in Parkersburg, West Virginia. · Job Description & Requirements · Specialty: Med Surg / Telemetry · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · 36 hours per week · Shift: 12 hours, ...
-
Senior Physician
1 week ago
Phoenix Industries Hockingport, United StatesYou are a specialist in pediatric and adolescent medicine and would like to further develop your focus or even start a new one? In addition, you are not only highly motivated, but also open-minded? · Then we want YOU as our new senior physician (m/f/d) for pediatric and adolescen ...
-
Social Worker
1 week ago
Genesis Healthcare Parkersburg, United StatesNEW GRADS WELCOME Join our team at Willows as the Social Service Specialist, Monday through Friday, day shift and we offer benefits · Enrich lives as a nursing center Social Services Specialist where you will work with patients/residents and their family members/significant othe ...
-
Travel Nurse RN
1 day ago
ARMStaffing Parkersburg, United StatesJob Description · ARMStaffing is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Parkersburg, West Virginia. · Job Description & RequirementsSpecialty: ED - Emergency Department · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · 36 hours pe ...
-
Travel Nurse RN
2 hours ago
ARMStaffing Parkersburg, United StatesJob Description · ARMStaffing is seeking a travel nurse RN Med Surg / Telemetry for a travel nursing job in Parkersburg, West Virginia. · Job Description & RequirementsSpecialty: Med Surg / Telemetry · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · 36 hours per week · S ...
-
Social Worker
1 week ago
Genesis Healthcare Services Parkersburg, United StatesNEW GRADS WELCOME Join our team at Willows as the Social Service Specialist, Monday through Friday, day shift and we offer benefits Enrich lives as a nursing center Social Services Specialist where you will work with patients/residents and their family members/significant others ...
-
Social Worker
1 week ago
Genesis Healthcare Services Parkersburg, United StatesNEW GRADS WELCOME Join our team at Willows as the Social Service Specialist, Monday through Friday, day shift and we offer benefits · Qualifications, skills, and all relevant experience needed for this role can be found in the full description below. · Enrich lives as a nursing ...
-
hospice nurse practitioner
1 week ago
LHC Group Parkersburg, WV , USA, United StatesSummary · We are hiring for a Nurse Practitioner for a PRN/Per Diem position in Hospice. · At Housecalls Hospice in Parkersburg, WV, A part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole pat ...
-
nurse practitioner, adult and/or gerontology
5 days ago
Personalized Health Partners Parkersburg, WV , USA, United StatesPersonalized Health Partners - Charleston, WV - Nurse Practitioner, Adult and/or Gerontology · PHP Nurse Practitioners have a passion for delivering quality care to seniors and other residents in a variety of healthcare settings that can include, but are not limited to, skilled n ...
-
WVU Medicine Camden Clark Medical Center Parkersburg, United StatesOpportunity Overview · West Virginia University School of Medicine and the WVU Heart & Vascular Institute's Department of Cardiovascular and Thoracic Surgery are actively recruiting a board certified/eligible cardiothoracic surgeon (ranks available Professor, Associate Professor, ...
-
Medical Unit Graduate Nurse
6 hours ago
ARMStaffing Parkersburg, WV, United StatesARMStaffing is seeking a travel nurse RN Med Surg / Telemetry for a travel nursing job in Parkersburg, West Virginia. · Specialty: Med Surg / Telemetry · ~ Start Date: ASAP · ~ Shift: 12 hours, nights · ~ Employment Type: Travel · Shift: 12 Hour Night, 19:00:00-07:00:00, 12. ...
-
ARMStaffing Parkersburg, WV, United StatesARMStaffing is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Parkersburg, West Virginia. · Specialty: ED - Emergency Department · ~ Start Date: ASAP · ~ Shift: 12 hours, nights · ~ Employment Type: Travel · ARMStaffing is looking for RN - ER ...
Customer Care Specialist - Parkersburg, United States - United Bank Inc
Description
Job DescriptionOur Customer Care Specialists are a key representative of United Bank. This role is responsible for providing exceptional service to our internal and external Customers via the telephone and email. This position is an excellent opportunity to learn all the Bank's products, services and work with all lines of business in support of resolutions in servicing our Customers.
RESPONSIBILITIES:
At United, we value all of the relationships we have built since 1839. We are committed to providing each relationship with an unmatched level of service. While we offer competitive products, services, rates, and technology, the level of service we provide and our commitment to building relationships is what sets us apart from our competitors. Our 211 full-service banking offices and 15 loan origination offices in West Virginia, Maryland, Virginia, Ohio, Georgia, Pennsylvania, North Carolina, South Carolina and Washington, D.C. are each built on customer service and commitment to the community. United is backed by a history of safe, sound and secure banking practices that have allowed us to navigate through decades of changing economic environments. Because of this, our employees, customers, shareholders and communities can rely on us to be their banking partner for decades to come. At United, our strength is our people, and we are committed to nurturing an inclusive culture that is reflective of the communities we serve; celebrates diversity of thought, backgrounds, and experience; promotes respect and a shared purpose; and aligns with our core values. Member FDIC. Equal Housing Lender. Equal Opportunity Employer.
