- Top-notch customer service skills and ability to build rapport
- Demonstrable ability to troubleshoot complex software issues and test software applications
- Exceptional written and verbal communication and ability to translate complex technical issues into layman's terms
- Ability to multi-task and prioritize issues in a fast-paced work environment
- Desire and ability to support and train customers
- Proficiency with MS Office Suite
- Proficiency with Microsoft SQL preferred
- Prior experience supporting ERP application preferred
- Assist customers with software issue resolution
- Identify, analyze, and resolve customer issues, documenting work and escalating when necessary
- Collaborate with SMEs and Software Engineers to create knowledgebase content
- Participate in training, assist with software quality assurance, and create change requests for software enhancements
- Instruct classes on PDI products and industry best practices
- Mentor team members to address customer concerns and provide feedback to development
- Provide on-call support as required
- Comprehensive benefits package
- Flexible remote work environment
- Matching Group Retirement Savings Plan
- Immediate PTO
- Quarterly self-investment allowance for personal and professional development
- Culture that values authenticity, trust, curiosity, and diversity
ERP Customer Support Analyst II - Temple, United States - PDI Technologies
Description
US Remote, Temple, TX preferred
Individual Contributor
Mid-Level
PDI Technologies is looking for skilled software customer support to join the team in Temple, TX. PDI aims to recruit professionals who can leverage new technologies to provide innovative solutions for customers while maintaining excellent customer service standards. Support Consultants will deliver high-touch customer service on escalated issues and provide continuous software support.
PDI Technologies delivers solutions that drive sales growth and productivity in the convenience retail and petroleum wholesale industry. By 'Connecting Convenience' worldwide, we help businesses boost productivity, make informed decisions, and engage with customers more effectively.
At PDI Technologies, diversity is celebrated, and we are dedicated to creating a safe, inclusive environment for everyone. We are an Equal Opportunity Employer that does not discriminate based on race, color, religion, national origin, sex, disability, or age.
ERP Customer Support Analyst II
2 weeks ago
Job Description · Job DescriptionLocation: US Remote, Temple, TX preferred · Employee Level: Individual Contributor · Career Level: Mid-Level · What You Need: · Requires top-notch customer service skills and ability to build rapport · Demonstrable ability to troubleshoot compl ...
ERP Customer Support Analyst II
3 weeks ago
Location: US Remote, Temple, TX preferred · Employee Level: Individual Contributor · Career Level: Mid-Level · What You Need: · Requires top-notch customer service skills and ability to build rapport · Demonstrable ability to troubleshoot complex software issues and test softw ...
Business Solutions Support Analyst
1 week ago
Job Description* Serve as a liaison between IT, Operations and the business line to analyze non-standard business and user needs, and resolve complex system problems* Support new and existing applications, and respond to questions from varying business lines* Research, identify a ...
Installation Deployment Support Operations Planner and Analyst · The Opportunity: · As an expert in transportation and mobility operations, your unique skill set inspires you to thi nk bigger, push further, and ask questions others don't. We need your extensive industry knowledge ...
Sales Analyst
15 hours ago
Beginning of the main content section.Return to the home pagePrintable FormatJob Description - Sales Analyst (Remote Job Description Sales Analyst (Remote Description McLane is one of the largest and most stable supply chain services leaders in the United States. We've been at t ...
Sr. Business Analyst
1 week ago
A Sr. Business Analyst position is available through Storm Search. This DIRECT HIRE opportunity offers a competitive salary pay, impactful work within the electrical/power distribution industry, and the chance to work for a company on the fast track to growth. This position is fu ...
Systems Analyst II
1 week ago
JOB SUMMARY · The Systems Analyst II figures out how to best use computerized applications to conduct business and operate efficiently and effectively. The Systems Analyst II bridges the gap between the business needs of the customer and the technology of computerization. · This ...
CVT Surgeon Locums Job in Texas ASAP + Ongoing Great Area and Pay This is a great opportunity with one of our clients in Texas. We are contracted with a medical facility in search of a highly skilled Cardiothoracic/Cardiovascular Surgeon to assist with their coverage needs starti ...
Customer Service Representative
2 weeks ago
Job Description · Job DescriptionTHIS POSITION IS ONSITE IN TEMPLE, TEXAS OFFICE · To qualify for this position, you must complete the following assessment: · Customer Service Representative: Maintains direct contact with customers before and/or after the sale, via telephone, em ...
Registered Behavior Technician
3 weeks ago
Job Description · Job DescriptionPay · $20 - $27 per hour · Job type · Full-time · Part-time · Schedule · Monday to Friday · Weekend availability · Flexible · As an RBT, your mission is to build a better future for yourself and the children in your care. · We provide $100 bi-wee ...
Customer Service Agent
2 weeks ago
Job Description · Job DescriptionCustomer Service Representative: Maintains direct contact with customers before and/or after the sale, via telephone, email, chat or through other social media platforms. Supports sales team by developing and maintaining positive customer relation ...
CSC Customer Service Spec 1
1 week ago
Innova Solutions is immediately hiring for a Customer Service Specialist · Position type: Full-Time, Contract · Duration: 6 Months · Location: Temple TX 76508 · Shift: Sun - Thur. 7:00 AM - 3:30 PM · As a Customer Service Specialist you will: · Job Description: · Com ...
Customer Service Specialist
1 week ago
Innova Solutions is immediately hiring for a Customer Service Specialist · Position type: Full-time Contract · Duration: 6 months · Location: Temple, TX · As a Customer Service Specialist , you will be: · Proficient in ALL phone and work request dispatch responsibilities ...
Customer Service Representative CSR
2 weeks ago
Job Description · Job DescriptionCustomer Service Representative: Maintains direct contact with customers before and/or after the sale, via telephone, email, chat or through other social media platforms. Supports sales team by developing and maintaining positive customer relation ...
Budget Analyst
3 weeks ago
Description: · We are looking for a Data Analyst Intern specializing in budgeting and finance for an Unpaid Position. Gain hands-on experience in data manipulation, reporting, and business analysis, with the possibility of transitioning into a full-time role. Work with SQL, Exce ...
Fuel Services Analyst
2 weeks ago
Job Description · Job DescriptionLocation: Temple, TX (Onsite) · Employee Level: Individual Contributor · Career Level: Entry-Level to Mid-Level · Salary Range: $16.00 to $18.00/HR · What You Need: · Strong attention to detail and organizational skills · Strong verbal and writ ...
Recon Accounting Analyst
3 days ago
Provides financial software support and timely customer service. Maintains and records business bank transactions for assigned accounts, including A/ P and A/ R functions routine accounting activities. Provide weekly variance reports relating to cash Accounting, Analyst, Technolo ...
rn - orthopedic
3 weeks ago
Specialty: Travel RN-Orthopedic · Job Description · Orthopedic nurses are involved in the care and treatment of patients who have musculoskeletal problems, including diseases or injuries of the bones, muscles, joints, and supporting connective tissue. · Assist physicians with pa ...
rn - orthopedic
3 weeks ago
Specialty: Travel RN-Orthopedic · Job Description · Orthopedic nurses are involved in the care and treatment of patients who have musculoskeletal problems, including diseases or injuries of the bones, muscles, joints, and supporting connective tissue. · Assist physicians with pa ...
Project Management Analyst
3 days ago
Project Management Analyst · Job ID · 170086 · Posted · 31-May-2024 · Service line · GWS Segment · Role type · Full-time · Areas of Interest · Project Management · Location(s) · Temple - Texas - United States of America · **About the Role:** · As a CBRE Project Mana ...