Professional Services Contact Center Engineer - California, United States - RingCentral

RingCentral California, United States

4 weeks ago

Description

Professional Services Contact Center Engineer page is loaded

Professional Services Contact Center Engineer

Apply

locations

Manila, Philippines

time type

Full time

posted on

Posted 2 Days Ago

job requisition id

R068067

RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its off-shore partner Acquire Asia Pacific Philippines, Inc.
About RingCentral
RingCentral, Inc

(NYSE:

RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video PhoneTM(MVPTM) global platform.

More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location.

RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

What we offer:
RingCentral offers perks and benefits for all aspects of your

work/life:
Hybrid Work Setup Arrangement until further notice

HMO coverage on Day 1 for the employee

HMO coverage after Day 90 for 3 free

dependents

Personal Time Off

Performance-based incentives (e.g. MBO, commission, etc.)

Employee Assistance Program (EAP) under Workplace Options with free counseling sessions available 24/7

Mental Health support and unlimited free sessions with a Psychologist through Mind You

Meditation guidance through

Headspace

Resources for parents and employees with special needs children through Whil

Fun wellness and employee engagement programs

Say hello to possibilities
It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role.
First, a little about us, we're the global leader in cloud-based communications and collaboration software.

We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

We're a $1.5 billion company that's growing at 30+% annually and we're expanding our Professional Services Team to make sure we stay ahead of the competition.

We are looking for:
Contact Center Implemenation Manager

The Implementation Manager at RingCentral will play a key role in planning and development and functions of our contact center.

This role will drive implementation of InContact Studio and Central functionality within new Contact Center designs, builds and training.

Key Responsibilities:
Manage the implementation of Contact Centre projects, ensuring that all tasks are completed on-time and within budget

Handle multiple projects across multiple customers simultaneously while requiring little or no oversight and/or direction

Assess solution specifications in light of customer requirements and recommend solution designs and changes that optimize value for both the customer and Ring Central

Develop and manage a project plan by setting proper timelines for project tasks including requirements gathering, configuration, product training, solution testing, and production rollout.

Complete customer facing documentation throughout the implementation process- such as meeting presentations, business requirements documents, sign-off agreements, etc.

Key Requirements:

Minimum of 2 years of experience in a Professional Services Implementation position - Contact Centre industry experience is a must.

Excellent verbal and written communication skills (English minimum)

Strong knowledge of Internet technology, hosted solutions (SaaS), VoIP, Unified Comms and Contact Centre practices

Working knowledge of CRM and Lead Management solutions (Salesforce, Siebel, NetSuite, RightNow, Velocify etc) is desired.

BA/BS in a technical discipline or equivalent experience is required.

Key Skills:
Must be an independent self-starter possessing excellent time management skills and be able to manage multiple implementation activities simultaneously

Ability to operate with minimal guidance; must be able to exercise sound judgment and decision making in challenging situations

Prioritize multiple responsibilities and deliver on commitments; must be comfortable working in a fast-paced, dynamic environment

Strong trouble shooting and problem-solving skills

Experience in supporting global customers in multiple geographies

Must be an expert at developing and maintaining positive and productive relationships with clients; impeccable communication skills and ability to understand clients' needs is imperative

Working knowledge on Java and HTML scripting, Networking, API, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU and Call Center practices

Must be a strategic thinker; able to understand the 'Big-Picture"; able to think quickly and adeptly while solving complex problems

Willing to work a schedule that supports customers in global time zone.

Amenable to report in Ortigas or Cubao

Must be willing for work at night

Must be willing to work on Hybrid Work Arrangement

By completing your application for this role, you:
Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities

Have read and agreed to our

Data Privacy Policy

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RingCentral, Inc

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