Customer Service Representative - Scottsdale - Red Mountain Weight Loss

    Red Mountain Weight Loss
    Red Mountain Weight Loss Scottsdale

    4 days ago

    $25,000 - $30,000 (USD) per year
    Description

    At Red Mountain Weight Loss, we are committed to transforming lives through personalized weight loss and wellness solutions. As a Customer Service Representative, you'll play an essential role in delivering exceptional support to both new and existing patients.
    If you thrive in a fast-paced environment, love connecting with people, and take pride in delivering top-notch service, we would love to have you on our team.
    What You'll Do

    • Handle inbound and outbound calls, texts, chats, and emails with professionalism and warmth.
    • Schedule, modify, confirm, and cancel patient appointments with accuracy.
    • Educate patients about Red Mountain's weight loss programs, med spa services, and products.
    • Build meaningful relationships by understanding patient needs and providing personalized recommendations.
    • Maintain detailed and accurate documentation in our CRM system.
    • Ensure each patient feels valued, supported, and empowered in their journey.
    What We're Looking For
    • One to two years of customer service or call center experience preferred.
    • Strong communication skills and a passion for helping others.
    • Ability to thrive in a high-volume, fast-paced environment.
    • Experience in scheduling, data entry, and maintaining confidentiality.
    • A positive attitude and a team-player mindset.
    • Bilingual in Spanish is a plus.
    Hours of Operation
    • Must be open to working flexible hours within the following hours of operation:
      • Monday to Friday: 6:00 am - 6:00 pm
      • Saturday: 6:00 am - 4:00 pm
    Location
    • This position is fully onsite at our North Scottsdale Telecenter, located at 14505 N. Hayden Rd., Scottsdale, AZ 85260.
    • Remote or hybrid work options are not available.
    Pay
    • $ $25 per hour, based on experience.
    Benefits
    • Comprehensive Benefits: Medical, Dental, Vision, Life Insurance, and 401(k).
    • Employee Pricing: on weight loss programs, retail products, and med spa services (including cosmetic injectables)
    • Friends & Family Program: discounts extended to five (5) individuals.
    Equal Opportunity Employer

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