Customer Care Coordinator - Colwich, United States - Cushman Wakefield Multifamily
Description
Job TitleCustomer Care Coordinator
Job Description Summary
Responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects/work requests ensuring consistency with company and customer goals as well as being able to manage project(s) in a predetermined amount of time and budget.
Accountable for project/work request resultsJob Description
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. ÂÂ ÂDevelops project scope, goals, deliverables, resources, budget and timing.
2.ÂÂ ÂSchedules work orders and monitors until completion.
3.ÂÂ ÂClearly communicates expectations to vendors.
4.ÂÂ ÂCommunicates with customer(s) on project and project results.
5.ÂÂ ÂNegotiates prices with vendors.
6.ÂÂ ÂAct as a mediator between customers and vendors.
7.ÂÂ ÂResolves any issues and solves problems throughout project life cycle.
8.ÂÂ ÂEffectively manages project scope by ensuring any changes to scope are documented and approved.
9.ÂÂ ÂTracks and reports on project throughout time span of project(s).
10.ÂÂ ÂOversees assigned work requests to ensure they remain on track by working with Project Support Specialists and others.
11.ÂÂ ÂEnsures information for billing is correct.
12.ÂÂ ÂDevelops tools and best practices for execution and project management on project(s).
13.ÂÂ ÂArchives any and all project(s) document(s) and photos.
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ESSENTIAL DUTIES AND RESPONSIBILITIES:
1.ÂÂ ÂSources new vendors as needed.
2.ÂÂ ÂManages daily reports on open work orders, PMFU items, and billing.
3.ÂÂ ÂPerforms other duties as assigned.
Qualifications and Requirements:
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To perform this job successfully, an individual must be able to perform each essential function and assigned duty satisfactorily. The requirements listed below are representative of the knowledge, skills, competency, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1.ÂÂ ÂHigh school diploma or general education degree (GED) required, some college preferred.
2.ÂÂ ÂMinimum of 2 years previous experience as a project manager or managing multiple projects.
3.ÂÂ ÂOutstanding customer service skills required.
4.ÂÂ ÂMust have basic understanding of facilities repairs, including plumbing, electrical, and HVAC.
5.ÂÂ ÂAbility to operate general office equipment such as computer, copier, fax machine, scanner, projector, and multi-line telephone system.
6.ÂÂ ÂMust possess excellent time management skills and be adaptable to change.
7.ÂÂ ÂAbility to apply basic math, including adding, subtracting, multiplying, and dividing in all units of measure, using whole numbers, common fractions, and decimals.
8.ÂÂ ÂAbility to communicate in one-on-one situations with management and co-workers; listen to others without interrupting and get clarification when needed.
9.ÂÂ ÂStrong attention to detail and focus on quality and accuracy.10.ÂÂ ÂExhibits dependability, including following instructions; responding to direction; and taking responsibility for own actions.
11.ÂÂ ÂAbility to take initiative, including asking for and offering help when needed; performs work independently without being prompted.
12.ÂÂ ÂAbility to prioritize and plan work activities; use time efficiently; and work within deadlines.
Mathematical Skills:
ÂÂAbility to work with mathematical concepts. ÂAbility to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.Â
Reasoning Ability:
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ÂMust be able to solve practical problems involving several concrete variables in situations where limited standardization exists. ÂAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Â Ability to read, analyze and interpret simple and complex instructions, work orders, and technical procedures. ÂAbility to research and resolve issues relating to projects. ÂAbility to perform repetitive mental functions.
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Work Environment:
ÂÂThe work characteristics described throughout this job description are representative of those an employee will encounter while performing the essential functions of this job.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by management.âœCushman & Wakefield is always looking for great talent to join our team. We are currently building our talent pipeline for future business wins.
Please view and apply if you are interested in learning more about this potential opportunity and any others we expect to have open shortly.
âCushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative⋠Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.
Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative⋠Action employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line ator email. Please refer to the job title and job location when you contact us.
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