Manager Transcription Operations - Huntsville

Only for registered members Huntsville, United States

3 weeks ago

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Job summary

Manage Transcription Operations to ensure timely and accurate delivery of transcription services to clients.
Serve as a trusted advisor for clients' administrative, IT, and business leadership needs,
Act as the company gatekeeper and manage email queue in a timely manner,
Resolve product or service problems by clarifying client complaints;
Determine the cause of the problem; select and explain the best solution to solve the problem;
Expedite correction or adjustment; follow up to ensure resolution;


  • Analyze data to identify trends and areas for improvement;
  • Maintain records of client interactions, file documents, client service actions,
  • Create reports on performance metrics such as quality control scores;

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