Guest Services Manager at Grab - Odessa, United States - Odessa College

Description

Position Details

Position Information

Working Title Guest Services Manager at Grab & Gourmet Restaurant Position Status Full Time Department School of Business and Industry General Summary


About Grab & Gourmet Restaurant:

Grab & Gourmet Restaurant at Odessa College is a bustling short order restaurant that prides itself on delivering gourmet quality food at a fast pace.

Our mission is to provide students, faculty, and visitors with delicious, nutritious, and convenient dining options.

We are committed to using fresh, locally sourced ingredients and providing a variety of options to accommodate all dietary needs.

Position Summary:
We are looking for a Guest Service Manager to help run the service side of our restaurant & caterings. In this position, you will train, create shift schedules, and ensure that the front-of-house (FOH) runs smoothly. You are ultimately responsible for customer satisfaction, so you must make sure your staff is providing excellent customer service.

The guest service manager plays a crucial role in enhancing customer satisfaction and maintaining a positive image for the establishment.

By providing exceptional service, effective communication, and a welcoming atmosphere, you will contribute to the overall success of the restaurant.

Several years of experience working in restaurants, preferably with some time spent in a supervisory role is a plus.

Specific Position Duties

• Deliver professional greetings of clients and guests, to the highest standards.
• Ensure the team leaders and supervisors coordinate their staff to ensure the delivery of exceptional front of house services.
• Implement dynamic operational working procedures, to support the delivery of service excellence.
• Develop strong communication and line reporting procedures to guide service implementation making improvements or changes where required.
• Implement safe working practices to ensure safety of building occupiers and guests.
• Supervise staff and help with breakfast, lunch, and catering services.
• Serve guests to the restaurant's standards and maintain a comfortable dining environment.
• Inform the kitchen and waiting staff of any allergies, food requirements, complaints, or changes to orders.
• Maintain stock of necessary product
• Ensure guests stay safe and orderly within the restaurant.
• Set tables and ensure they're ready for the next guest.
• Train new staff members
• Enforce restaurant standards.

Minimum Qualifications

• High school diploma or GED certificate
• Several years of restaurant experience
• Supervisory experience
• Strong leadership and management skills
• Communication abilities
• Strong knowledge of food safety regulations and procedures.
• Ability to train and motivate staff.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Strong problem-solving skills and the ability to make quick decisions.

Preferred Qualifications Reporting Relationship Work Hours

Posting Detail Information

Posting Number P00405P Job Open Date Special Instructions Summary Quick Link for Internal Postings

Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed to Apply

Required Documents

• Resume
• Cover Letter
• Transcripts

Optional Documents