- Provide frontline onsite (deskside) and remote (desktop) technical support via in person, Skype, Telephone, Email, SMS or Ticket System.
- Assist internal customers with hardware and software issues surrounding desktops, laptops and iOS phones, Office 365 applications and Bluebeam
- Monitoring and troubleshooting systems remotely through the use of Labtech ConnectWise Automate
- Connecting/Upgrading PC components, i.e.: hard drives, memory, adapters, interfaces, screens
- Installing, troubleshooting and updating software applications
- Provision new desktop and laptop systems according to processes
- Reclaim and re-provision desktop and laptop hardware
- Diagnose and resolve PC desktop problems and provide hardware and software technical support, problem prioritization, problem resolution and follow-up.
- New user onboarding setup and management, email distribution list management
- Set up and/or relocate equipment in offices, cubicles, other workspaces and storage as required
- Participate and collaborate in various IT projects and provide new perspectives, insight and ideas
- Effectively prioritize work tasks with little oversight
- Ability to work on multiple tasks concurrently in a high paced environment
- Other duties as assigned from time to time
- Experience with Win 7, 8, 10, Server 2008, 2012, Microsoft Office, Office 365, SharePoint
- Experience with PC and Server hardware components
- Experience with Active Directory use and management an asset
- Good working knowledge in the support of network connectivity of end-users (Internet, LAN, VPN, DNS, DHCP)
- Excellent ability to interface with IT personnel to discuss technical matters pertaining to issues, problems, or technical specifications
- Ability to learn and assimilate new, cutting edge technologies and processes quickly
- CompTIA A &
- Experience with CompTIA Network+ preferred
- Extremely fast paced environment must be able to self-manage priorities and work with minimal supervision
- Strong organizational skills
- Troubleshooting and technical abilities
- Highly motivated and organized
- Good interpersonal and communication skills.
- Familiarity with Fresh Service ticketing system
- Competitive Salary - Starting at $60k based on experience
- Profit sharing eligibility
- Matching 401k
- Health, Dental, and Vision Benefits
- HSA/FSA
- Critical Care Insurance
- Voluntary Life Insurance
- Company Paid STD and LTD
- 3 Weeks Vacation
- 7 Sick Days
- Up to $2500 per year in Tuition Reimbursement
- 8 Paid Holidays
- Employee perks
IT Support Specialist - Denver, United States - Energera Inc
Description
About Us
Energera is innovating enertech solutions to solve some of the biggest problems the energy industry is currently facing. Our Frac Shack, NG Sidekick and Sandtinel solutions are smarter, greener, safer and cleaner. We believe that collaboration and forging new relationships will allow us to protect the planet and reach the standard that we know is possible. Let's do this together
Job Summary
As a growing business we are a team of versatile individuals and many of us take on multiple roles. Teamwork is a key to our success and we rely heavily on each other. Given the rapidly changing nature of IT we are all versatile and driven to learn. Importantly we all look forward to coming to work every day and helping grow Energera and shape our own futures.
If you are passionate about technology, enjoy a challenge and enjoy working with a variety of people we have an entry level position for you. As IT Support Specialist, you are part of a team that is accountable for providing first line response for users requiring remote and local assistance with information technology issues and problems. As a team player with an excellent phone manner you will quickly resolve issues or engage the best resource on our team to assist in multiple geographic locations.
You will be responsible for documenting and recording processes, support issues and "how to" tutorial documentation while maintaining, updating and contributing to the Energera training site and SharePoint knowledgebase.
Specific Duties and Responsibilities
Experience Required
Additional Skills
What we Offer:
We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.