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    • Accounts Receivable - Pensacola - Tential

    Tential
    Tential Pensacola

    4 weeks ago

    Default job background
    Contract
    Description

    Accounts Receivable Charge Off Specialist

    Pay Rate: $24.46/hour

    Job Description

    To recover debt on savings and checking accounts that have been charged off.

    To review and determine reasons for non-payment and counsel and assist members and joint owners to address their financial obligations.

    Job Responsibilities

    1. Review and analyze information in various automated systems (e.g., Collection notes, joint owner information, demographic data, on-demand, e-client, UAD, CACS and CAS)
    2. Determine reason for non-payment and work with debtor, co-signor, to establish an equitable repayment arrangement
    3. Counsel and assist debtors and joint owners in handling their financial affairs to enable repayment
    4. Negotiate repayment with appropriate parties
    5. Correspond with debtors, joint owners, via letters and telephone
    6. Provide information to correspondence branch for preparation of correspondence to debtors, joint owners, attorneys, etc.
    7. Follow up with payment arrangements, broken promises, and On-Line Communications with members and other departments of the credit union
    8. Update member alerts to indicate amount owed/paid in full for the charged off checking and savings accounts
    9. Make changes and updates on the recoveries system (e.g., debtor addresses, account status changes)
    10. Maintain a chronological record of information developed and action taken on the recovery system
    11. Review payments posted to the account to ensure proper posting of payment from the debtors
    12. Remain informed on developments and changes in federal and state regulations, and DoD directives (e.g., Regulation Z, the Uniform Commercial Code, and various state and federal truth-in-lending legislation)
    13. Perform other duties as assigned or appropriate

    Job Qualifications

    • Superior knowledge of Consumer, Credit Card, and Overdrawn Account (particularly Savings & Checking) services, concepts, practices, and procedures
    • Extensive knowledge of Fair-Debt Collection Practices Act, Fair Credit Reporting Act, and related federal and state consumer protection laws
    • Subject matter expert with extensive collection experience in working with seriously overdue accounts and complex specialized accounts
    • Demonstrated understanding applying relevant data to a complex variety of existing guidelines, procedures, regulations, and practices
    • Demonstrated ability to negotiate payment arrangements on severely delinquent accounts
    • Ability to produce desired results and achieve objectives within required timeframes
    • PC experience to include proficiency in word processing and knowledge of various database software
    • Good analytical, problem solving, and decision-making skills
    • Strong interpersonal, verbal, and written communication skills
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