AT&T Area Sales Leader - Wilkes-Barre, United States - Blue Link Wireless

Description

Area Sales Leader

Blue Link Wireless

$70, $85,000.00 per year with a bonus of $15k-$30k plus benefits

Blue Link Wireless, an authorized agent of AT&T is looking for an experienced multi-unit Area Sales Leader

The Area Sales Leader is responsible for the sales and operations of five to ten Blue Link Wireless AT&T Authorized Retail locations, keeping close tabs on each one's ability to deliver an exceptional customer experience. From recruiting and staffing to driving daily sales performance, the Area Sales Leader will assess each location's overall performance to identify areas of improvement and respond quickly. And, with the same razor-sharp focus, the Area Sales Leader will celebrate successes to reinforce the team's effort and accomplishments. During location visits, the Area Sales Leader will monitor everything from sales behaviors to product knowledge. The Area Sales Leader will identify issues, devise action plans, and seek opportunities to refine and grow our business. The Area Sales Leader will cultivate working relationships with the Executive Vice President, other Area Sales Leaders, and the Support Center Team, and gather the tools to build success across the market, tracking overall market performance and creating effective action plans to meet organizational goals.

Key Roles And Responsibilities

The tasks and duties described here include, but are not limited to, those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job, in accordance with the ADA and applicable state/local law.

• Meets all AT&T and Blue Link Wireless compliance and merchandizing requirements in all locations at all times.
• All aspects of the successful operation of 5 to 10 Blue Link Wireless AT&T Authorized Retail locations.
• Positively contributes to a fun and friendly work environment for our customers and team members.
• Leads by example.
• Consistently meets or exceeds sales and customer service expectations in each location.
• Consistently meets or exceeds operational standards minimizing or eliminating losses to the company in each location.
• Creates a laser- focus on sales and sales-generating activities every day in each location.
• Conducts a minimum of 4 highly effective store visits per location per month, including visits in the evening and on weekends, and provides detailed recaps of each visit to Store Leader, Sales Leader and company leadership.
• Actively manages and is responsible for the recruiting and staffing for all positions in their market.
• Conducts monthly 1 on 1's with Store Leaders and Sales Leaders to review store performance and create action plans for improvement.
• Conducts regular conference calls, trainings, and meetings to foster knowledge and best practice sharing.
• Maintains and consistently communicates store performance metrics recognizing top performances.
• Communicates effectively and professionally via phone and email with customers, AT&T and Blue Link Wireless team members.
• Upholds, and partners with HR to enforce all company and Blue Link Wireless policies and procedures.
• Conducts a monthly New Hire Sales Training that effectively delivers the defined Blue Link Sales Behaviors.
• Collaborates with internal and external partners to plan and execute local events and promotions consistent with AT&T and Blue Link Wireless marketing initiatives and branding.
• Ensures all store personnel are trained on and are following all policies and procedures.
• Resolves customer issues.
• Delivers a clean, organized, and fully operational retail experience for all customers and employees.
• Proactively reviews reporting to identify potential risks and takes appropriate action.
• Maintains a positive and effective relationship with co-workers, vendors and partners.
• Report to work on-site on a regular, predictable and timely basis.
• Work 50+ hours per week, including evenings, weekends and/or holidays.

Compensation

• Salary range for this position is $70, $85,000.00 based on experience and wireless industry knowledge.
• Professional and Fun working environment.
• Unprecedented Career Growth potential.
• Competitive Benefits package including medical, dental and vision coverage.
• Equipment package as necessary to complete your job duties.

Reports To: Sales Director North East

Education: Bachelors or Advanced degree preferred in a related field or equivalent experience.

Certificates, Licenses and Registrations: Valid Driver's License & Proof of Liability Insurance.

Supervisory: Yes

Work Environment

• While performing the duties and essential functions of this job, the employee is exposed to computer equipment and noise levels of a typical retail store environment, with the requisite level of noise associated with a wireless retail establishment.
• Travel is required.

Experience And Skill Requirement

• Five or more year's successful sales experience with 2+ years wireless multi-unit retail wireless store leadership preferred. AT&T sales management experience preferred but not required.
• 2+ years Wireless Retail Store Manager experience.
• Demonstrated successful development and promotion of Sales Advocates to Store Leaders.
• Demonstrated high ethical behavior, unquestionable integrity and character in business transactions.
• Demonstrated success directing training and development activities of a sales team.
• Demonstrated success in staffing stores with high quality, high potential candidates.
• Experience utilizing a behavioral based selection processes for store level staffing.
• Demonstrated success managing store-based marketing initiatives.
• Experience with consistent delivery of merchandising and store sales promotions.
• Effective Communication Skills.
• Strong knowledge of common business applications (Web browsers, Outlook, Excel, Word, and PowerPoint, etc.).
• Excellent knowledge of all aspects of store operations to facilitate training of team members.
• Experienced professional with a good balance of risk taking and judgment, confidence and assertiveness, open-minded and flexible - who demonstrates a "take charge" spirit.
• Read and interpret documents such as operating/maintenance/procedure instructions and safety rules.
• Write routine reports and business correspondence.
• Speak effectively before customers or employees of the organization whether individually or in groups.
• Knowledge of principles and process for providing customer service, including but not limited to, customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Effectively interact with all levels of organizational staff and company personnel.
• Excellent presentation/facilitation, organizational, analytical, interpersonal, written/oral communication, and customer service skills.
• Accept and implement verbal and written feedback.
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Draw and interpret bar graphs and diagrams.
• Compute rate, ratio, and precents.

Essential Physical Functions

• The employee frequently is required to mobilize around the work area, use hands and fingers, reach with hands and arms, and be present continuously at workstation for extended periods of time.
• The employee must have the ability to use a computer mouse, keyboard, and other equipment typically found in an office or call center environment.

Sensory Functions

• While performing the duties of this job, the employee is regularly required to talk to customers and other employees and hear speech from customers and other employees.
• The employee will need to regularly interact and communicate with others, including but not limited to, face to face communications, over the phone communications, and chat messaging communications.
• The employee must be able to comprehend the subject of the communication and take appropriate action, if necessary.
• Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus, read and interpret, documents and instructions, frequent identification of letters, numbers, and symbols in a technology environment.

Blue Link Wireless is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, creed, national origin, ancestry, sex/gender (including pregnancy, childbirth, breastfeeding/lactation, and related medical conditions), age, disability, genetic information, sexual orientation, gender identity or expression, citizenship status, military/veteran status, and any other characteristic under applicable federal, state, or local law.

Blue Link Wireless provides modification/reasonable accommodation to disabled individuals to assist in the hiring process and to qualified individuals with disabilities in the performance of essential job functions, as required by federal, state, and local law. Reasonable effort also is made to accommodate the religious needs of employees. Any individual seeking modification/accommodation to submit an Application for Employment or to participate in the application/interview process should contact Human Resources.

Applicants for the San Francisco location: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Applicants for the Los Angeles location: Blue Link Wireless will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Los Angeles Fair Chance Initiative for Hiring Ordinance.