System Engineer Cisco PBX - Fort Meade, United States - Competitive Range Solutions LLC

Description

Competitive Range partners with the government to plan and deploy complex, IT-enabled, and mission-essential capabilities. Our goal is to help you develop and expand your professional capabilities while working on challenging, exciting projects in a collaborative, congenial environment.

Competitive Range Solutions requires the expertise of a talented and experienced System Engineer, Cisco PBX (VoSIP), to assist in directing and managing the program's executive support group. The candidate must reference their ability and experience working in a Department of Defense (DoD) customer environment and effective integration with a government multi-contractor team.

The System Engineer will maintain a complex voice communication system supporting DoD customers. This role requires expertise in VoIP, VoSIP, and TDM technologies and a proactive approach to modernizing and consolidating voice services.

Roles and Responsibilities:

• Responsible for operating, maintaining, and modernizing voice communication services to ensure seamless and secure telecommunications.
• Manage and maintain government-furnished Cisco PBX systems, VoIP, VoSIP, ACD, and all associated telecommunications management systems 24x7x365.
• Develop and execute a comprehensive preventive maintenance program to update all voice infrastructure with the latest patches, vendor upgrades, and security/compliance requirements.
• Continuously monitor the performance of voice systems and infrastructure, taking corrective actions when necessary to ensure optimal operation.
• Respond promptly to customer incident tickets, restoring systems and services to full operational capability with minimal downtime.
• Maintain and update all relevant documentation, ensuring all systems are compatible with long-distance, local exchange networks and central office connections via SIP or TDM.
• Work closely with Long-Distance and Local Exchange Carriers and government stakeholders on current and future numbering plans and technology provisions.
• Provide technical and project management support for voice projects, including PBX analysis/implementations, VoIP technical design, and wireless product troubleshooting.

• Active Secret Clearance.
• 5+ years' experience in operating and maintaining Cisco PBX systems.
• Extensive experience with Cisco PBX, VoIP, VoSIP, and TDM technologies.
• In-depth knowledge and expertise in telecommunication, networking, and IT infrastructure.
• Proficiency in government telecommunications systems and standards.
• Experience in preventive maintenance programs and system troubleshooting.
• Excellent communication and customer service skills, with the ability to consult with various stakeholders.

• Bachelor's degree in computer information systems, Computer Science, Engineering, or a related field
• Master's degree preferred.
• Cisco
• Cisco Unified Communication Manager (CUCM)
• Cisco certifications (e.g., CCNP, CCIE) or equivalent.
• Experience with military or government communication systems.
• Familiarity with the DoD environment and requirements.