Beverage Server - Cleveland, United States - JACK Entertainment

    JACK Entertainment
    JACK Entertainment Cleveland, United States

    3 weeks ago

    Default job background
    Description
    Beverage Server:

    Reporting to the Supervisor of Beverage, the primary responsibility of the Beverage Server is to ensure that excellent service is provided to guests in a prompt, friendly and courteous manner.

    Role Responsibilities:
    • Responsible for monitoring the day-to-day team member/guest interactions of the Beverage Department.
    • Areas including all public beverage outlets, all service bars and all casino cocktail service.
    • Ensures that excellent service is provided to guests in a prompt, friendly and courteous manner.
    • Consciously strives to build relationships with our guests in an effort to improve the overall guest experience.
    • Ensures consistent, high-quality service standards are maintained in the Beverage Department.
    • Builds relationships with our guests.
    • Resolves customer complaints regarding beverage service and takes action to resolve complaints.
    • Performs other duties as requested by the Beverage Manager.
    • Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
    Knowledge, Skills, & Abilities:
    • Must be able to work independently.
    • Must be able to sit, stand or walk for long periods of time (4 hours).
    • Must be able to respond calmly and make rational decisions when handling employee conflicts.
    • Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
    • Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
    • Respond to visual and aural cues.
    • Must have the manual dexterity to operate a computer and other necessary office equipment.
    • Must be able to tolerate areas containing dust, loud noises and bright lights.
    • Must be able to work varied shifts, weekends and holidays as needed.
    • Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
    • Ability to speak distinctly and persuasively.
    • Must be able to read, write, speak, and understand English
    Education & Experience Requirements:
    • High School Diploma or GED required.
    • Work requires 6 months previous beverage server experience.
    • Work requires effective communication in English, both verbal and written form in a professional manner.
    • Must present a neat and professional appearance.
    • Work requires interactions with customers, public and co-workers.
    • Work requires teamwork with other staff members.
    • Must be 21 years of age.
    License Requirements:
    • None