patient services coordinator, emergency department - Minneapolis, MN , USA, United States - Hennepin County Medical Center

Description

SUMMARY
We are currently seeking a Patient Services Coordinator to join our Emergency Department team. This .85 FTE (68 hours per pay period) role will work on-site (


SHIFT:
Nights and Every Other Weekend - 10 hour shift; 9:00 PM - 7:30 AM).

Purpose of this position:

Under general supervision, greets, responds to and provides customer service to patients and their families, visitors, guests and the interdisciplinary health care team while supporting a patient and family centered healthcare environment.

Facilitates the nursing unit activities generated by accurately and efficiently performing the non-clinical tasks to support patient care and service.

Performs general receptionist and clerical duties for the unit as well as coordinates unit communications.

A $500 hiring incentive is available for eligible external candidates (current employees, contract/temporary workers, and former employees returning to HHS within one year are ineligible).

RESPONSIBILITIES:

• Functions as a central point of communication for the unit
• Provides customer service for patients, visitors, guests, and the interdisciplinary health care team
• Promotes organization and smooth functioning of unit and assists in maintaining unit efficiency
• Performs general receptionist duties
• Coordinates patient admissions, transfer and discharge process within EPIC and direct patient service
• Coordinates obtaining and maintaining designated supplies, equipment, and inventory for the unit
• Provides basic technical support and maintenance of computer functions
• Serves as a resource for health care team members, to assist them in navigating the electronic health record
• Monitors, facilitates, and acts on orders

QUALIFICATIONS:

Minimum Qualifications:

• One year office clerical experience

• OR-

• Approved education

• OR-

• An approved equivalent combination of education and experience

Preferred Qualifications:

• Basic computer skills including experience with an electronic health record, Epic experience
• One year of related experience in a similar healthcare (hospital/ inpatient) environment

Knowledge/ Skills/ Responsibilities:

• Proficient in Microsoft Office
• Ability to work cohesively and respectfully with a diverse workforce and patient population in a patient and family centered work environment
• Knowledge of medical terminology
• Ability to successfully handle multiple tasks and duties. simultaneously in response to patient/ family and healthcare team needs
• Ability to effectively communicate information verbally and in writing as well as the ability to read and follow verbal and written instructions
• Ability to meet quality and productivity standards, including accuracy in patient registrations and scheduling as well as customer service expectations