Sr. Technical Support Engineer - Fort Washington, United States - Conductor

Description

Sr. Technical Support Engineer - IT (w/m/d)

Conductor

is the world's leading SEO platform, helping businesses accelerate organic traffic and revenue growth.

Conductor's technology helps marketers create powerful marketing content to drive high-quality traffic to their sites and measure their organic performance.

Conductor is a mission-driven company with a commitment to innovation, customer success, and culture.

For Conductor, success is improving the lives of all the people in our orbit—our customers, our customers' customers, our employee-owners, and our communities.

We are in search of a

Sr. Technical Support Engineer

for our global IT team.

You will be the go-to person for all technology administration and support within Conductor primarily in Europe with backup support for the US.

The systems you will oversee touch every area of the organization and your work will enable your colleagues to perform their tasks with speed and efficiency and ensure our company continues to have the highest possible level of AV & IT service.

What you'll do (Responsibilities):
Provide technical assistance and helpdesk support for incoming issues related to computer systems, software, and hardware
Correctly track incidents and calls, including but not limited to entering data into a database timely and accurately
Provide outstanding customer service by promptly addressing and resolving technical issues reported by end-users
Communicate technical solutions in a user-friendly manner, ensuring a positive experience for all stakeholders
Install, configure, and maintain hardware, software, and peripherals
Deploy equipment (laptop, monitor, keyboard, etc) for new employees, own shipping and logistics
Manage user accounts, groups, and permissions in Active Directory
Troubleshoot and resolve issues related to Active Directory authentication and access
Implement scripting solutions to streamline repetitive processes and enhance efficiency
Deploy hardware/software updates on laptops
Train employees on various IT systems and solutions
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN) and other systems
Resolve technical problems with technological assets in office, including printers, multi-function units, projects, TVs and conferencing equipment
Assist in setting up A/V equipment for internal meetings
Maintain strict confidentiality regarding all access to individual, corporate information, and corporate intellectual property.

Who you are (Required Skills/Abilities):
Business fluency in English and German required
At least

5 years

of job experience supporting end users, hardware and virtual infrastructures in a Corporate environment
You have a history of proven customer service achievement based on prior achievements.
Advanced knowledge of

MacOS

and

Windows desktop

and server operating systems
Advanced Knowledge of networking technology, i ncluding TCP/IP, LANS and WANS
Intermediate knowledge of basic computer hardware
Strong knowledge of Active Directory administration
Proficient experience using OKTA or other Identify Management Platforms
Proficient with Antivirus, Anti Malware and Disaster Recovery Service
Ability to work independently and collaboratively within a team
Strong problem-solving skills and attention to detail
Willingness to stay updated on emerging technologies and industry trends
Excellent troubleshooting and diagnostic skills

Strong communicator, able to speak/write to end users positively and explain technical detail in a manner they can understand with the ability to communicate clearly and succinctly in person, via zoom, phone, email, and chat.

Demonstrated ability to work well in a fast-paced, iterative, deadline-driven environment
Strong organizational skills, and ability to prioritize and meet established deadlines, working within a defined SLA
Experienced working with a ticketing systems

Ability to work in our Berlin, Germany office at least 4 days a week (Monday - Thursdays, on-site and & Fridays remote, with occasional Fridays in office as needed for meetings).

Friendly, open-minded and helpful colleagues
An office in the heart of Berlin
Access to learning platforms such as LinkedIn Learning
Team and company events
Urban Sports (M) or Fitness First membership
28 days vacation to start, 30 days after two years
Subsidy for company pension schemes
Interested? Then we look forward to receiving your application via the application link on our careers page. After receiving your application, you will immediately receive a confirmation email from us.

If you don't receive this, please check the spam folder and redirect the emails from our email address to your inbox.

#J-18808-Ljbffr