- With the Domain Lead/Product Owner, supports the design and testing of the system with a focus on business objectives and end user experience.
- Reviews release notes and vendor published sites to keep current, asks questions and may recommend solutions to resolve issues. May log enhancement requests or "vote" for enhancements.
- Facilitates design sessions on items of intermediate level of complexity, supports the review and development of design specs and configuration iterations, participating in the solution and validating/approving prior to deployment.
- Analyzes impact of configuration to service delivery, downstream systems and integrations. Provides input in meetings to resolve priority issues.
- Continuously develops and advances knowledge of assigned application(s) utilizing vendor websites, user groups and training to effectively utilize system capabilities.
- May support the request for proposal (RFP) process by working closely with the application support team, Domain Lead/Product Owner, and Finance/People functions leaders.
- Gathers, documents, and supports the assessment of requests and development of functional requirements of a foundational level of complexity. Provides analysis and confers with more senior team members on recommendations for config, reporting, and/or integrations. Interaction with senior management (Sr. Directors, VPs) is in conjunction with Domain Lead/Product Owner.
- Follows established requirements gathering process. Coordinates with configurators, QA (Digital), and Technical team.
- Supports the coordination and execution of unit, integration, and acceptance testing. Provides support with required screenshots and system steps for testing and change management. Supports User Acceptance testing by developing test scenarios/cases and ensuring testers have the necessary information and access for testing.
- Provides support for integrations, reports, and data imports/extractions. Supports migrations, releases, upgrades and/or patches - mitigating risk/downstream impacts. Develops knowledge on configuration primarily and ensures awareness of extensions and Fast Formulas. Engages Digital and vendors for support as necessary.
- Collaborates with Domain Lead/Product Owner, Process Owner and COE SMEs. Provides consultative advice on foundational questions and issues to Finance/People functions and relevant detailed documentation.
- Actively participates in design sessions and provides input on design and configuration iterations.
- Analyzes current and proposed processes/systems. Makes recommendations on effectiveness and efficiency.
- Identify application changes and partners with the Domain Lead/Product Owner and PMO/CMO to support the creation of change impact materials (job aids, training, FAQs, communications, etc.).
- Assists with resolving "How To" questions and maintains relevant support materials with Knowledge Management and PMO team.
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Education : -
Experience : - None required.
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Operations / business / financial knowledge : Working knowledge and understanding of WM's operations and service capabilities, or an ability to become a quick study, that translates this knowledge into practical and impactful features that add value to our customers without contributing to inefficiency for the business. -
Technology support experience : -
'Can do' & 'imagine if' mindset : A proactive, can-do mindset that enables independent definition and pursuit of opportunity, combined with a creative 'what if' persona that pushes the candidate to think out-of-the-box and venture into unproven territory. -
Collaboration : -
Communication : -
Innovative : -
Dispute resolution : -
Value-added innovation track record : Track record of demonstrative examples identifying, developing and implementing solutions that provide value. Considers calculated risks and experimenting with new concepts. -
Fact and data-driven approach : Track record of relying on facts and data to make decisions, as opposed to over-relying on instinct, gut feel, experience, or opinion. - Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;
- Required to exert physical effort in handling objects less than 30 pounds rarely;
- Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely;
- Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;
- Normal setting for this job is: office setting.
- Must be available to work standard business hours, as well as be available to work non-standard hours in case of emergency (natural disasters, power outages, etc.) May need to attend afterhours calls with the offshore team.
Associate Analyst, HR Technology - Houston, United States - wm
Description
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
WM serves nearly 25 million customers in residential, commercial, industrial, and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.
I. Job Summary
This entry level Business Analyst supports the Functional Ownership of the assigned applications that include but are not limited to: Oracle HCM module(s)/HR application(s) (Compensation and Core HR) and is responsible to work with their Domain Lead/Product Owner/Manager in partnering with the Department and Center of Excellence Leader to consult, innovate, enhance and/or deliver technology solutions to the organization.
The Associate Business Analyst will work with the Domain Lead/Product Owner/Manager and the Function and/or Center of Excellence leaders (e.g., Finance, Accounting, People, Recruiting, Payroll, Treasury, Tax, Shared Services, etc.) to understand the business requirements, vision, system issues and recommend a solution that will meet their short and/or long-term needs.
Acts as liaison between business and application support.He/she will need to challenge existing solutions and work with the Domain Lead/Product Owner in enhancing systems with an emphasis on user experience, simplification, automation, performance, and standardization.
Generally, provides functional input for application/vendor support at an associate level with strong potential for continuous development.II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
III. Supervisory Responsibilities
No formal supervisory responsibilities in this position.
IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
Bachelor's Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.
No prior work experience is required to support Technology Service Delivery, however, demonstrated accountability and responsibility with the execution of work activities is considered (in addition to education requirement).
B. Certificates, Licenses, Registrations, or Other RequirementsThe successful candidate will have experience across several technologies including or similar applications to – Oracle cloud, OneStream, Hyperion, Coupa, Kronos/UKG.
Ability to partner with stakeholders (e.g., Digital, Finance, People, Area) and other functions for the success of the Company and project focusing on the greater good of the Company, its employees and customers.
Strong oral and written communication skills, with a proven ability to synthesize and tailor material relevant to this associate level position, into simple and easily digestible communications.
The successful candidate will have a track record of proactively speaking up and constructive dissent, where a contrarian opinion is held.
Ability to combine all qualities above to resolve most day-to-day disputes independently involving more senior level support as needed.
Demonstrates problem solving and troubleshooting skills with the ability to exercise consistent judgment.V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. _Reasonable_ accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability.
As well as a Stock Purchase Plan, Company match on 401K, and more Our employees also receive Paid Vacation, Holidays, and Personal Days.
Please note that benefits may vary by site.If this sounds like the opportunity that you have been looking for, please click "Apply."
Equal Opportunity Employer:
Minority/Female/Disability/Veteran