Location Manager - Livonia, United States - Professional Delivery Providers LLC

Description

Job Description

3PL Home Delivery Logistics Location Manager, Livonia MI.

Full Time

MI, Livonia, US

Requisition ID:

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Salary Range: 80,0000 to 90,0000 (USD) Annually

3PL Home Delivery Logistics Location Manager, Livonia, MI.

PDP – Livonia, MI 48150

Professional Delivery Providers, a leader in 3rd party, white glove logistics specializing in home-delivery of appliances, furniture, and home goods for major retailers.

This facility/position is in Livonia Michigan.

· Ensure all policies, processes, and procedures are done to PDP and client guidelines & expectations.

· Managing the relationship with Client and addressing any concerns or opportunity in the Market.

· Manage assigned market area productivity. Including seasonal fluctuation planning on volume.

· Managing office of 5 employees.

· Manage daily route scheduling of 20+ contract carriers.

· Source/recruit new contract carriers to provide delivery services.

· Managing all emails/calls

· Manage assigned market area QBR metrics with internal and external individuals, including daily, weekly and monthly reports.

· Weekly contract carrier settlement responsibilities.

· Managing market claims.

· Assure contract carriers compliance on uniforms and equipment.

· Managing and reporting all Client escalations and communicating them to the proper leadership

· Communicate Quality VOC results & communications to contractors regularly.

· Managing the development, implementation and administration of operational policies, programs, and systems.

· Establishes sound process improvements initiatives that drive year over year improvement.

· Assist the client with any questions/concerns. Help support management team with delivery process.

· Provide action plan for assigned market area regarding continuous improvement for KPI metrics, financial control, strong client relations, and great customer service.

Knowledge and Skill Requirements

· Coordinating all personnel involved in the delivery process, including assigning tasks and evaluating performance.

· Managing budgets and schedules of the delivery, including defining project scope, milestones, and timelines.

· Monitoring all routes and logistics, including ensuring quality and compliance with customer requirements.

· Reviewing orders and addressing issues and concerns, including providing corrective measures quickly and effectively.

· Identifying and managing risks to the delivery, including developing contingency plans to mitigate potential issues.

· Excellent leadership, communication, and client liaison

· Able to identify opportunities and convey them to our contracted partners.

· Proficient in Microsoft office (Excel, SharePoint, PowerPoint.)