IT Service Desk Analyst - Spearsville - Drax Co

    Drax Co
    Drax Co Spearsville

    3 days ago

    Description

    IT Service Desk Analyst


    The purpose of this role is to provide outstanding customer service to all users of Drax Group IT services.



    • Ensuring incidents are resolved efficiently in accordance with agreed SLAs

    • Fulfilling service requests promptly

    • Identifying potential underlying problems to determine root causes and suggest improvements

    • Collaborating closely with internal functions and third-party suppliers

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