Customer Service/Ticket Agent - Salem, United States - Boston Express Bus Inc

Description

Boston Express is currently seeking applicants for a position on our team of Customer Service Representatives.

Responsibilities include making all of our callers and travelers feel comfortable and appreciated, swiftly and correctly completing transactions with our Windows-based ticketing computers, and performing light cleaning duties to keep our Salem NH terminal sparkling.

New hires are thoroughly trained and can expect a very competitive hourly rate of up to $16.50 per hour to start, with an increase after 90 days.

Boston Express is looking for a part-time hours) ticket agent / customer service rep. We are accepting applications for afternoon (12:00 PM 5:30 PM) shifts for our Exit 2 Salem NH location.

As we are in the travel industry, open shifts require some Saturday and/or Sunday availability, as well as holiday availability, which is a MUST for all applicants - please do not apply if you are not willing to work weekend and/or holiday shifts.

This position requires someone who works well alone and is independent, as well as the ability to work in a team environment when necessary.

Part-time staff earns paid time off based upon hours worked.

Attributes we are looking for are:

Computer literate with keyboarding skills
Personable and outgoing
Ability to multitask when terminal is busy
Able to answer informational calls and direct passengers
Sell tickets and handle cash drawer
Possess strong problem solving skills
Ability to stand for 6 hour shift
Strong customer service and communication skills
Honest, clean professional appearance and attitude
Friendly, reliable, dependable and caring
Enjoys helping people, with patience to answer questions
Team player
Bilingual language skills is a plus

Boston Express provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veterans status, genetics or any other category protected by federal and state law.

Internal Ref:

BXB