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    supervisor, technical services - Chicago, United States - Cook County Government

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    Description

    Job Summary

    Provide day-to-day work direction and supervise to maintain steady workflow and productivity in Information
    Technology (IT) support, operations, and activities. Manage technical services for the Bureau/Department and
    provide system and other technical training to department staff. Design and customize data entry screens for
    department use. Develop and maintain systems, tools, and device manuals, practices, and policies. Troubleshoot
    and resolve end user problems.

    Minimum Qualifications


    • Graduation from an accredited college or university with a Bachelor's Degree or higher in Information Technology, Computer Information Systems, or a directly related field is required. and

    • Four (4) years in providing technical support and maintenance to assigned systems, platforms, and applications or directly related experience is required.

    • Two (2) years of prior supervisory or lead experience is required.

    Candidates who are contacted will be required to produce original required documents (e.g., current driver's license, diploma, school transcript, certifications, etc.) listed on the Notice of Job Opportunity within five (5) days of being extended an offer, in writing, by the Bureau Chief of BHR (or designee). Candidates will be notified of how to submit required documents.

    * Degrees awarded outside of the United States with the exception of those awarded in one of the United States territories and Canada, must be credentialed by the World Education Services (WES), Educational Credential Evaluators (ECE) or a National Association of Credential Evaluation (NACES) member organization.

    KNOWLEDGE, SKILLS, ABILITIES AND OTHER CHARACTERISTICS

    Ability to operate and train others on QBIC, ability to work in a union environment, and ability to manage multiple projects and groups of people and to supervise staff and make decisions. Knowledge of current industry standards, regulations, and construction and building trades. Skill in solving problems in a cost effective manner. Knowledge of computer hardware, software, and training. Ability to enable a collaborative and teaming culture and provide day to day direction of tasks. Ability to perform escalated or more highly complex work similar to the work done by staff being supervised.

    • Ability to effectively delegate tasks to staff and collaborate with leadership to achieve organizational or department success. Ability to align team's tasks with departmental procedures and objectives and serve as a reliable resource for other employees in an area of expertise.

    Physical Requirements :
    Sedentary Work involves exerting up to 10 pounds of force occasionally or a negligible amount of force frequently
    to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time but may
    involve walking or standing for brief periods of time.

    The duties listed are not set forth for purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a job title or those to be performed temporarily outside an employee's normal line of work.

    VETERAN'S PREFERENCE When applying for employment with Cook County Government, preference is given in the application process to honorably discharged Veterans who have served in the Armed Forces of the United States for more than 180 consecutive days, or during War Time. To take advantage of this preference a Veteran must:
  • MEET THE MINIMUM QUALIFICATIONS FOR THE POSITION.
  • IDENTIFY THEMSELVES AS A VETERAN ON THEIR EMPLOYMENT APPLICATION BY ANSWERING YES TO THE QUESTION "Are you a military veteran?"
  • ATTACH A COPY OF THEIR DD 214, DD 215 or NGB 22 (NOTICE OF SEPARATION) AT TIME OF APPLICATION FILING. IF YOU HAVE MULTIPLE DD 214S, 215S, OR NGB 22S, PLEASE SUBMIT THE ONE WITH THE LATEST DATE. COAST GUARD MUST SUBMIT A CERTIFIED COPY OF THE MILITARY SEPARATION FROM EITHER THE DEPARTMENT OF TRANSPORTATION (BEFORE 911) OR THE DEPARTMENT OF HOMELAND SECURITY (AFTER 911).
  • The Cook County Department of Veterans Affairs can assist you with obtaining a certified DD214 and having it recorded for you at no charge.



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