Customer Success Manager - Itasca
2 weeks ago

Job summary
As a Customer Success Manager at IFS you will be responsible for customer success through leadership and effective orchestration of a large virtual team management of program deliveries strong senior customer relationships.+
Responsibilities
Understands interprets the customer's business IT strategy to identify opportunities for IFS to support value creation applies broad knowledge of IFS solutions to align offerings with customer objectives operates independently contributes insights influence customer planning decision-making builds trusted relationships mid-to-senior level stakeholders supports engagement C-suite decision-makers demonstrates empathy understanding stakeholder perspectives guide solution alignment contributes development maintenance customer relationship map manages moderately complex delivery programs within enterprise environments applies working knowledge IFS tooling BVA tools Scope Tool core product capabilities technically fluent supports collaboration between customer business technical teams uses industry accelerators efficient delivery identifies delivery issues early escalates appropriately supports renewal conversations showcases product value collaborates sales growth opportunities develops Success Plans linked customer objectives SUNs tracks basic KPIs demonstrate value realization anticipates needs advocates feedback encourages VOC participation monitors CSAT supports internal coordination resolve issues early promotes satisfaction reference ability takes initiative execute update Success Plan activities tied customer objectives manages SU consumption planned scope ensures compliance revenue recognition rules maintains high standards deliverables communications demonstrates foundational understanding one core industry builds trust-based relationships with stakeholders communicates clearly effectively various organizational levels curious proactive understanding market demands working knowledge Applications fluent English local language written spoken collaborates internal experts support outcomes.Job description
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