Inside Sales Representative - Plano
3 days ago
Job description
Retention & Attach Support ContractorLocation – Hybrid – Plano, TX (In office Tuesday–Thursday; Remote Monday & Friday)
About Our Client
Our client is a leading organization focused on delivering innovative financial and business solutions to small and mid-sized customers.
With a strong emphasis on customer retention and long-term partnerships, the company operates in a fast-paced, performance-driven environment that values collaboration, accountability, and customer success.
Job DescriptionOur staffing agency is seeking a Retention & Attach Support Contractor to support customer renewal efforts within a high-volume outbound environment.
This role will focus primarily on outbound engagement (approximately 80%) with existing customers to support renewals, along with inbound queue coverage (approximately 20%).
This position plays a key role in driving retention outcomes for small-market customers (typically firms with 1–5 users).The ideal candidate is early in their sales career, motivated to grow, and comfortable making a high volume of outbound calls daily.
This team serves as a strong developmental pipeline for future full-time opportunities, though conversion is not guaranteed.Duties and Responsibilities
Manage inbound customer queues and ensure timely follow-up.
Conduct high-volume outbound calls to retention customers to support renewals.
Maintain activity in two inbound queues throughout the workday.
Meet daily outbound call expectations and performance metrics.
Collaborate closely with Retention and Attach teams to support renewal success.
Provide professional, high-quality customer service across all interactions.
Follow up with customers to resolve questions and support account outcomes.
Accurately document all customer interactions in CRM systems.
Required Experience/Skills
2+ years of experience in customer service, sales support, or an outbound sales environment.
Comfortable making a minimum of 60 outbound calls per day.
Experience handling inbound queues and managing lead follow-up.
Strong verbal and written communication skills.
Ability to work in a fast-paced, metrics-driven environment.
Strong organizational skills and ability to multitask.
Resilient, motivated, and eager to grow within a sales-focused role.
Performance Expectations
Minimum 60 outbound calls per day (or approximately 3 hours of talk time).
Monthly outcome goals (vary by season and business demand).
Active participation in performance initiatives and calling "blitz" campaigns.
Incentives
Monthly performance incentive up to $500 (based on goal attainment).
Weekly incentive opportunities (e.g., $200 performance-based competitions).
Nice-to-Haves
Experience in a retention or renewal-focused sales role.
Experience working in a hybrid/in-office setting.
Recent graduates with strong business or sales backgrounds encouraged to apply.
Interest in pursuing long-term career growth in sales.
Keywords:
Customer Service | Retention | Renewal Support | Inbound Calls | Outbound Calls | Lead Management | CRM | Sales Support
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