Senior Academic Advisor - San Jose, United States - InsideHigherEd

Description

Job no: 536277
Work type: Staff
Location: San José
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)

Job Summary

The Senior Academic Advisor f will support the enrollment, retention, engagement, and graduation of upper-division (Juniors and Seniors) students. Under the limited supervision of the Managing Director, this individual will provide academic advising and success coaching to upper-division undergraduate students in all majors in the College. The Senior Academic Advisor will build rapport, ease transition, and support retention by advising students on academic requirements and procedures, providing support for students facing a variety of moderately complex institutional and personal problems, connecting students to appropriate resources on campus to foster student success, and advocating for the needs of individual students and groups of students.

Key Responsibilities

• Develop and implement an asset-based and strengths-based approach while using a case management strategy to establish a working relationship that includes regular meetings, careful documentation, tracking of student progress, and assessment of student success
• Monitor academic progress by leveraging early support systems (EAB Navigate – progress reports) and implement systems that offer timely interventions to support student needs
• Assist students with navigating University and College processes and procedures, including letters and petitions, schedule changes, academic notice, services related to special needs, etc
• Introduce and orient students to their academic requirements (MyProgress, Catalog), academic planning tools (MyPlanner, Roadmap), and campus resources
• Assist students in creating educational goals and interpretation of policies and procedures in relation to their goals
• Develop and implement a student communication plan that aligns with university policies, deadlines, events, and specific supports needed at certain times in the semester
• Take a lead role in designing and implementing programming efforts and materials to support students' transition to SJSU, with the goal of enhancing skills and behaviors that facilitate academic success (e.g., time management, study skills, effective communication with instructors, growth mindset, student panel)

Knowledge, Skills & Abilities

• Basic principles of individual and group behavior, and techniques and methods of interviewing/connecting with students for the purposes of effective holistic academic advising
• Excellent customer-service skills
• Effectively use PeopleSoft (student administration database) and EAB Navigate
• Effectively use software applications such as Microsoft Suite (Word, Excel, PowerPoint), Google Suite/Apps (Docs, Sheets, Drive), video conferencing software (Zoom), DocuSign, OnBase, etc
• Knowledge of Academic disciplines, coursework, and requirements for the appropriate academic college(s)
• Strong advising/counseling skills, including demonstrated excellence in active listening and in helping individuals with problem identification, problem solving, conflict resolution, and decision making
• Ability to stablish trust and a strong working relationship with college students

Required Qualifications

• Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related
• Three years of progressively responsible professional student services work experience
• A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience
• A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling

Preferred Qualifications

• Master's degree from an accredited four-year college or university in Counseling, Student Affairs, or related area
• Equivalent of 3 years progressively professional student services work experience
• Experience working in an advising office/center, preferably a high volume and fast-paced work environment
• Experience working with students, staff, faculty and administrators from a diverse background
• Experience with university and college advising policies and procedures

Compensation

Classification: Student Services Professional III
Anticipated Hiring Range: $5,276/month - $5,797/month
CSU Salary Range: $5,276/month - $7,517/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: May 8, 2024 through May 23, 2024. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at and questions may be sent to

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at or by email at

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at or by email at uhs-

Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).

Advertised: May 08, :00 AM) Pacific Daylight Time
Applications close: Open until filled