- Engage in communication platform, including but not limited to, CRM activities, customer touchpoint activities, phone interaction, email, and additional customer communication post-setup and throughout the customer lifecycle.
- Interact with other staff to facilitate and execute proper account creation, shipment validations, and tracking, along with general operations and administrative functions.
- Interacting with customers and cross-functional associates through handling customer requests, research, and preparing management reports and spreadsheets.
- Perform account receivable activities including payment processing, collection activities in relation to past due accounts, sales tax inquiries, consolidation of accounts, invoices, and statements inquiries.
- Maintenance activities of existing customers, including but not limited to, scent changes, account maintenance, RMAs, credit memos, contracts, accounts receivable, and operational activities around customer shipments.
- Accurately prepare, distribute, and track all forms and related documentation associated with accounts and other business demands.
- Monitor accounts from creation through the entire lifecycle, managing issues and escalating as necessary.
- Participate in team meetings, bringing information about activities and transactions to the team for review, reporting of issues, and adherence to general procedures and practices.
- This position will also support other ScentAir departments and positions throughout the customer lifecycle, with a focus on building relationships within the initial association between ScentAir and the customer.
- Associate's Degree OR 2+ years of experience in the related field.
- Previous experience managing account relationships.
- Strong Microsoft Office skills (Excel required) and general computer skills.
- Project and time management skills.
- Interpersonal skills – relates well to people at all levels; builds appropriate rapport; uses diplomacy and tact.
- Excellent analytical/problem-solving skills. Detail-oriented with exceptional time management and multi-tasking ability
- Knowledge of Salesforce is a plus.
- You are Self-Sufficient
- You are Reliable
- You are an Excellent Communicator
- You are good at Problem Solving
- You are Organized
- Competitive pay
- Medical, dental, vision, and life insurance
- Company matched 401k
- Fun, team-focused hybrid work environment in a clean, modern office space
- Employee driven community outreach program
-
Customer Care Representative
5 hours ago
TRI Pointe Charlotte, United States** Customer Care Representative** · ? AddThis Sharing Buttons · Customer Care · Charlotte, NC ID: Full-Time/Regular · **Tri Pointe Homes Charlotte looking for an experienced, enthusiastic individual to join our talented group as a Customer Care Representative.** · **Position ...
-
Customer Care Representative
4 days ago
National Guard Employment Network Charlotte, United StatesJob Description · ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spou ...
-
Ongoing Care Representative
2 days ago
ScentAir Technologies LLC Charlotte, United StatesJob Description · Job Description · This role is responsible for delivering exceptional customer service experiences, including accurate, timely, and effective communication and execution of relational and transactional activities among internal and external customers. · Your da ...
-
Truist Charlotte, United States Full timeESSENTIAL DUTIES AND RESPONSIBILITIES · Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.1. Provide service support via phone to sel ...
-
Customer Care Representative
3 weeks ago
Scouting Charlotte, United States****Customer Care Representative (Call Center)**** · **Position**: Customer Care Representative (Call Center) **Position location**: Charlotte, North Carolina **Council website**: **Position Overview** · The Customer Care Representative will receive, evaluate, and answer custom ...
-
Customer Care Representative
1 week ago
Corning Incorporated Charlotte, United StatesCustomer Care Representative · **Date:** May 28, 2024 · **Location:** Charlotte, NC, US, 28216 · **Company:** Corning · Requisition Number: 63177 · Corning is vital to progress in the industries we help shape and in the world we share. · We invent life-changing technologies ...
-
Customer Care Representative
3 weeks ago
The Hartford Charlotte, United StatesCRS I Claims - CQ10AN · We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we ...
-
Customer Care Representative
1 month ago
iQor Charlotte, United States Full timeiQor · 14401 Carowinds Blvd, Charlotte, NC 28273, USA · Onboarding Date: January 3, 2024Training Date: January 8, 2024Training Schedule: Monday-Friday, 9am-6pmProduction Shifts Available Varies · Job Position: Customer Care Representative. (Full-Time Position) · Job Description:W ...
-
Customer Care Representative
1 week ago
Corning Charlotte, United StatesRequisition Number: 63177 · Corning is vital to progress – in the industries we help shape and in the world we share. · We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful inve ...
-
Truist Financial Corporation Charlotte, United StatesThe position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communicatio ...
-
Recurring Patient Care Representative
3 weeks ago
Aveanna Healthcare LLC Charlotte, United StatesThe Recurring Patient Care Representative is responsible for ensuring the effective and efficient management of Aveanna Medical Solutions Patient Care department. The starting pay for our Recurring team is $17.00 per hour, with a $250 weekly stipend Patient Care, Representative, ...
-
Recurring Patient Care Representative
3 weeks ago
Aveanna Charlotte, United StatesRecurring Patient Care Representative (IN OFFICE) · ApplyRefer a FriendBack · Job Details · Requisition #: · 195826 · Location: · Charlotte, NC 28210 · Category: · Customer Service · Salary: · $ $19.00 per hour · Position Details · Aveanna Healthcare is the largest pr ...
-
Recurring Patient Care Representative
2 weeks ago
Aveanna Charlotte, United StatesRecurring Patient Care Representative (IN OFFICE) · ApplyRefer a FriendBack · Job Details · Requisition #: · 195826 · Location: · Charlotte, NC 28210 · Category: · Customer Service · Salary: · $ $19.00 per hour · Position Details · Aveanna Healthcare is the largest provider of ho ...
-
Customer Care Representative I
3 weeks ago
Husqvarna Group Charlotte, United StatesThe CCRI interacts with all customers to provide and process information in response to inquiries, concerns and requests about products, services, and procedures in a multi-channel customer care center. · What You Need to Know: · Deal directly with both internal and external c ...
-
U-Box Customer Care Representative
3 weeks ago
U-Haul Charlotte, United StatesLocation: · 3001 Boxmeer Dr, Charlotte, North Carolina 28269 United States of America · Have you ever wished the open road could be your office? Then consider becoming U-Haul's newest U-Box Customer Care Driver. As a CCD you will be responsible for U-Box containers and ensuring ...
-
Senior Specialty Representative, Eye Care
1 month ago
AbbVie Charlotte, United States Full time· Company Description · AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic ar ...
-
Inside Sales Representative, Product Care
1 month ago
Sealed Air Corporation Charlotte, United StatesSEE designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. · SEE strives to foster a ...
-
Customer Care Representative
2 weeks ago
Kintegra Health Gastonia, United StatesJob Description · Job DescriptionOverview · We are looking for a Bilingual Customer Care Representative to join our team. Under the direct supervision of the Call Center Supervisor and Customer Care Manager, this position is responsible for timely and accurate recording of patien ...
-
Customer Care Representative
3 weeks ago
Kintegra Health Gastonia, United States1. Must be able to interact with individuals of all cultures and levels of authority by answering phones or face-to-face greeting .. Must be able to schedule patient appointment under guidelines of administration 3. Must be able to problem solve and Customer Care, Representative, ...
-
RN Operating Room
5 days ago
SCA Health Charlotte, NC, United States Full timeOverview: Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and hea ...
Ongoing Care Representative - Charlotte, United States - ScentAir Technologies LLC
Description
Job Description
Job Description
This role is responsible for delivering exceptional customer service experiences, including accurate, timely, and effective communication and execution of relational and transactional activities among internal and external customers.
Your day-to-day...
What you bring...
Success in this position would lead to higher satisfaction and improved communication with ScentAir customers. The position has a primary responsibility to support internal and external customers through management and maintenance of existing customer interface, requests, and relationships, as well as assisting the customer care team to onboard all clients, assure client contract accuracy, mitigate past due accounts through proactive customer communications, management, and related activities.
Powered by JazzHR
Xaempyf7zI
