CCaaS Architect - Washington

The experienced CCaaS Architect will understand the current business requirements among all agencies. Will work with the PM, Lead Architect, Solution Delivery and Support teams on the CCaaS transition. · Ability to effectively lead and motivate a team, including matrixed resource ...

+Job summary · This hybrid Solution Architect role combines deep technical expertise in Conversational AI, Generative AI (GenAI), and Agentic AI with pre-sales consulting responsibilities. · +ResponsibilitiesCollaborate with Sales Representatives and Engineers to design tailored ...

This is a long-term contract position for an Amazon Connect Engineer/Specialist in Washington, DC. The ideal candidate will have at least 10 years of experience with Amazon Connect and AWS cloud services. · ...

We are looking for candidates who can immediately contribute to our customers' success. Provide technical product leadership within the Solution Architect and Development teams. · Monitor Genesys product roadmap and communicate to pertinent stakeholders. · ...

We're seeking a Staff Solutions Architect to lead the design and development of scalable, reliable technology solutions that align with BECU's business and strategic goals. · ...

At Zendesk, we're revolutionizing what's possible in Customer Experience (CX) and Employee Services (ES) for customers in the State, Local, and Education (SLED) space. · We're leading the charge against outdated contact center solutions, helping top brands worldwide deliver smart ...

We are seeking a Network Architect SME with Security Clearance to provide leadership and support across multiple large-scale ongoing remediation, retrofit, and new buildout efforts throughout managed networks that will require comprehensive project management support and technica ...

We are looking for an accomplished and experienced Genesys Cloud CX Architect to join our expanding organization in its goal to be the Premier Systems Integrator and Managed Services Provider of the market-leading CCaaS platforms with this position focused on Genesys Cloud CX. We ...

Designs builds maintains software systems for communication networks focusing on coding testing integrating optimizing network performance security user experience working with APIs protocols hardware cross-functional teams ensuring reliable efficient data exchange. · ...

+ Develops applications automating tasks troubleshooting documenting specifications complex systems+ Codes tests maintains telecom applications focusing Genesys Cloud UCaaS CCaaS VoIP chat email data services+ Enhances network efficiency reliability security+ Works networking pro ...

We are seeking a Telecom Senior Software Engineer to design, build, and maintain software and systems for communication networks. · ...

We're leading the charge against outdated contact center solutions, helping top brands worldwide deliver smarter, faster and more personal service at scale. As a Public Sector Solutions Consultant you'll be at the forefront of transforming how leading government agencies leverage ...

We're leading the charge against outdated contact center solutions, · helping top brands worldwide deliver smarter, faster, · and more personal service at scale. · ...

This role is responsible for designing implementing and supporting cloud-based contact center using Amazon Connect to deliver reliable efficient and scalable customer engagement solutions. · Design document and implement Amazon Connect contact flows to support dynamic call routin ...

The successful candidate will design, implement, and maintain the AWS Connect cloud-based contact center, · Design, document, and implement contact flows using the AWS Connect to ensure optimal and dynamic call routing · based on business requirements. · ...

The successful candidate will design, implement and maintain the AWS Connect cloud-based contact center, · *Hybrid position - candidate will be required to be on-site 3x/week in the near future*, · Working closely with the Office of the Chief Financial Officer (OCFO) and other Di ...

We are hiring a Network Architect SME to provide leadership and support across multiple large-scale ongoing remediation, retrofit, and new buildout efforts throughout managed networks that will require comprehensive project management support and technical expertise. · ...

We are hiring a Network Architect SME to provide leadership and support across multiple large-scale ongoing remediation retrofit and new buildout efforts throughout managed networks that will require comprehensive project management support technical expertise. · ...

This job involves working closely with the Office of the Chief Financial Officer (OCFO) and other District government stakeholders. The successful candidate will design, implement, and maintain the AWS Connect cloud-based contact center. · ...

Design and implement a cloud-based contact center using Amazon Connect to deliver reliable customer engagement solutions. Collaborate with stakeholders to align capabilities with operational goals and compliance requirements.Design and implement Amazon Connect contact flows. · De ...