No more applications are being accepted for this job
Account Manager - San Diego, United States - Gondola
Description
*This position is handled directly by STN Digital's Hiring Team who will always e-mail from an official @stn.digital e-mail address. STN Recruiters will be in touch if they decide to continue with your application and will NEVER ask you upfront to send personal information or payment.STN is looking to hire an Account Manager based on culture fit and the ability to adhere to the following Company Core Values:
Be Resilient:
Not letting things out of your control hold power over you
Be Radically Candid:
Never hold resentment, always communicate
Deliver Solutions:
Bring Solutions, Not Problems
Bring Positive Energy:
Bring good vibes and joy to every interaction
Team First:
What is best for the ultimate success of the STN?
Position Overview:
As an Account Manager at STN Digital, your primary mission is to impeccably manage the execution of all client asks and projects.
You will be instrumental in delivering what the client wants within scope, ensuring exceptional client satisfaction, and fostering long-term partnerships.
Job Type:
Full-Time (Remote)
40 hours/week
Salary Range:
$48k - $75k
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls.
Responsibilities:
Client Relationship + Satisfaction:
Act as the main point of contact for assigned clients, nurturing relationships and ensuring satisfaction.
Proactively communicate with clients to understand their needs and provide solutions accordingly.
Execute assigned items from account leadership, ensuring timely delivery and quality output.
Ensure all contractual obligations are met, delivering on agreed-upon services and deliverables.
Assist in client retention and renewal efforts by consistently exceeding expectations and demonstrating value.
Sales Efforts | Renewals + Upsells:
Identify opportunities for upselling and work collaboratively with the sales team to capitalize on them.
Assist in renewing contracts by showcasing the value delivered and presenting additional services or upgrades.
Other day-to-day responsibilities include:
Develop client-facing materials such as decks, ideation, etc., to support client meetings and presentations.
Maintain client-facing education and strategy materials to keep clients informed and engaged.
Participate in internal retrospectives to continuously improve processes and client experiences.
Draft and send all call recap emails to clients, summarizing key points and action items.
Manage all client communication and schedule necessary meetings daily/weekly to keep projects on track.
Coordinate and manage the preparation for all live coverage needs, ensuring smooth execution.
Identify and escalate upsell opportunities to maximize revenue and client satisfaction.
Required Skills & Experience:
2-3 years of experience in account management, preferably in a digital marketing or agency setting.
Strong communication and interpersonal skills, with the ability to build and maintain relationships.
Excellent organizational and time-management abilities, with a keen eye for detail.
Ability to thrive in a fast-paced environment and manage multiple projects simultaneously.
Familiarity with sports and entertainment industry trends and social media platforms
Note:
you don't need to possess 100% of the qualities to be considered. Women, BIPOC, LGBTQ, and other under-represented groups are highly encouraged to apply.
#J-18808-Ljbffr