Quality Customer Service Representative - Linwood, NJ, United States - Ace Home Services

Description

Clay's Climate Control, LLC - an Ace Hardware Company is an established, growth-oriented HVAC company located in Linwood, NJ.

Recently, Clay's joined a subdivision of Ace Hardware Corporation called Ace Home Services, a collection of local service companies with experienced professionals dedicated to helping homeowners complete home maintenance tasks.

Ace Hardware Home Services has a growing roster of services (including Clay's Climate Control, LLC), which now include handyman services, plumbing, cooling, heating, electrical and paint.

Ace is now better positioned to serve more homeowners who are seeking to have many home maintenance projects completed for them in a quality manner performed by trained professionals from brands they can trust.

Provide unmatched customer service.
Ensure the service department provides exceptional customer service through inventive problem solving and clear communication with our customers.
Learn all services and product offerings to effectively communicate with our customer base.
Respond to customer inquiries by email or telephone providing an unequaled first impression.
Answer inbound phone calls regarding billing issues, product problems, service questions and general customer concerns.
Make outbound calls to schedule field service appointments and inquire about seasonal maintenance requirements.
Update customer information in the customer service database during and after each call.

Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.

Complete special projects and perform other job duties as assigned.
2+ years of customer service and/or field service logistics experience, preferably in a related industry.
~ Excellent Microsoft Word, Excel and database management skills
~ Clear, confident, & effective communicator over the phone (with customers) and in person (with team)
~ Self-starter and able to work successfully without supervision.
~ Prolonged periods sitting at a desk and working on a computer.
Talk and hear, both in person and by telephone.
Use hands repetitively to operate standard office equipment.

Position Status:
Regular full-time (40+ hours a week)


FLSA Description:
Non-Exempt/Hourly


Reports To:
Office Manager

Headquartered in Oak Brook, Illinois, Ace and its subsidiaries operate an expansive network of distribution centers in the U.Since 1924, Ace has become a part of local communities around the world and known as the place with the Helpful Hardware Folks.