Service & Warranty Coordinator - Cincinnati, United States - Encore Talent Solutions
Description
Encore Talent Solutions is seeking a Service & Warranty Coordinator for an end client requirement. The Service Coordinator wears multiple hats and must be able to multitask, delegate work and oversee the operating organization for damages, warranties, returned goods, odd end processes, services, and scheduling services.
The Service & Warranty Coordinator oversees multiple processes for client project resolution to guarantee that standard procedures are followed, and errors/corrections are resolved in a timely manner. The position also works to schedule the service team for jobs relating to different services such as cleaning, repairs, wood repair and updates to meet the clients expectations. This position is responsible for ensuring that the necessary assignments and tasks are being completed and staying within budgeted time frames.
Candidates will have daily interaction with clients, installation, coordination, sales and service teams. Strong communication, written, organizational skills, and follow through are necessary for success in this role.
Primary Responsibilities:
Responsible for managing services, warranties, repair services, punch (correction issues), quoting, and scheduling services.
Communicate with internal/external customers, to resolve warranties, repair services, and all other services.
Respond to requests and/or inquiries within the department turnaround time.
Ensures that service/warranty orders are closed, and delivery tickets checked in daily
Work with internal partners on managing labor.
Utilize knowledge to provide recommendations based on project corrections.
Work with the install and service staff on varying size projects.
Quotes all specialty work, order all services parts as needed, schedule all network service requests, submit all warranty labor claims and general claims
Ensure the service techs have the necessary paperwork for all jobs.
Develops and maintains the service schedule in Hedberg Scheduler
Submit Labor POs to our subcontractors for bid work and approve sub-contractors invoices for payment
Submit monthly report that outlines sub-contractor daily work and bid work
Work with accounting & coordination on monthly billing reports to ensure monthly forecast billings accuracy
Work with Scheduler & Warehouse on reporting needs
Required Education, Experience, and Skillsets:
Associate Degree or equivalent experience
Ability to sit or stand for continuous period.
Installation/service management experience desired.
Excellent computer skills, experience with Microsoft products preferred
High level of problem solving, trouble shooting, and ability to multi-task
Professional and strong communication oral, written and listening skills.
High level of organization.
Willingness to cross train in other operations areas as backup support.
Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.