Epic Cache Database Administrator - Lakeland - Hays

    Hays
    Hays Lakeland

    2 days ago

    Healthcare
    Description

    Position Summary

    The Epic Cache Database Administrator is responsible for implementing, managing, and supporting Epic database environments to ensure high availability, performance, scalability, security, and reliability. This role provides technical expertise in the administration, configuration, maintenance, and monitoring of Epic Caché, SQL Server, and related database technologies. The position supports the organization's Epic ecosystem, infrastructure components, and ancillary applications while ensuring adherence to best practices for data architecture, tuning, and lifecycle management.

    The administrator is also responsible for ensuring proper backup, recovery, system optimization, and documentation of all Epic database systems.

    Key Responsibilities

    Database Administration & Technical Operations

    • Implement, manage, and maintain Epic SQL and Caché database infrastructure, including installation, upgrades, patching, and deployments.
    • Administer databases supporting core Epic applications such as Hyperspace, EPS, Web BLOB, MyChart, Carelink/Healthy Planet, Haiku, Rover, Care Everywhere, and other Epic modules.
    • Perform analysis, configuration, maintenance, and monitoring of Epic Caché, SQL Server, and related databases across Windows and Linux environments.
    • Monitor system and application performance, conduct capacity planning, and execute proactive tuning to address bottlenecks.
    • Install database software including SQL Server, Oracle, and InterSystems Caché.
    • Support integrations and third‑party application implementations, providing technical consultation for new initiatives.
    • Troubleshoot system, hardware, and software issues, ensuring timely resolution in accordance with organizational standards.

    System Performance, Reliability & Availability

    • Ensure databases are available, properly backed up, and fully restorable.
    • Analyze system behavior, performance metrics, and infrastructure components to meet availability and performance objectives.
    • Identify, repair, and resolve Epic database system issues across the enterprise environment.

    Cross‑Functional Collaboration

    • Partner with infrastructure teams, engineers, and application teams to troubleshoot issues and support new software implementations.
    • Gather integration and technical requirements from functional, clinical, and business stakeholders.
    • Serve as a technical resource for evolving technologies and new Epic or infrastructure initiatives.

    Documentation & Compliance

    • Develop and maintain system documentation, technical procedures, user guides, and runbooks.
    • Document design specifications and system/software development lifecycle processes.
    • Adhere to organizational policies, procedures, and security standards.

    Required Competencies & Skills

    Essential Qualifications

    • Strong knowledge of database administration including architecture, configuration, maintenance, monitoring, performance tuning, and reporting.
    • Experience supporting Caché, Microsoft SQL Server, and Oracle databases.
    • Understanding of data modeling, warehousing concepts, and repository best practices.
    • Experience with database development and reporting tools (e.g., PL/SQL, Crystal Reports, Oracle Developer).
    • Knowledge of software development tools and languages such as .NET, C#, VB.NET, ASP.NET, Java, C++, and web services.
    • Proficiency with Windows Server administration (2012–2019), Windows 10, and SQL high‑availability clustering.
    • Hands‑on experience with Epic technologies and database environments.

    Preferred (Non‑Essential) Qualifications

    • Experience administering Epic modules such as MyChart, Hyperspace Web, Interconnect, BCA, FIPS servers, Kuiper, Haiku, Rover, and Canto.
    • Prior experience in large enterprise healthcare environments with 500+ servers or multi‑site operations.
    • Familiarity with HL7, ANSI standards, and healthcare regulatory requirements.
    • Strong troubleshooting, analytical thinking, and problem‑resolution skills, particularly in EHR systems.

    Soft Skills & Professional Attributes

    • Strong communication skills, both written and verbal.
    • Ability to collaborate effectively with cross‑functional teams.
    • Accountability and commitment to high‑quality work.
    • Ability to manage competing priorities in a fast‑paced environment.
    • Ownership mindset in resolving technical issues end‑to‑end.

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