- Development and implementation of the policies and strategies to govern the use of the internal CRM platform. This includes setting guidelines for data management, user behavior, content management, permission protocols and enablement.
- Working with different departments, external partners, and stakeholders to ensure the platform aligns with broader organizational goals and strategies
- Managing user engagement and support; addressing user concerns, providing support and escalation, facilitating user engagement to enhance user experience and satisfaction.
- Overseeing data access and permission policy, ensuring data integrity and security.
- Own user enablement and training, responsible for ongoing education to drive platform adoption and efficiency.
- Ensure effective communication channels available to the users to obtain CRM related collateral and updates
- Continuously seeking ways to improve platform through innovation; optimizing processes, exploring new technologies and staying abreast of industry trends
- Monitoring platform performance and user engagement metrics, providing insights to the leadership to inform decision making.
- 5+ years of working experience in the strategy, consulting, digital advertising, media, tech industries with product operations or program management responsibilities
- BA/BS degree or above in business, engineering, quants
- Excellent program, project and process management ability, project management certification is a plus
- Ability to work crossfunctionally with multiple teams and stakeholders; excellent communication, collaboration, negotiation and influence skills
- Strategic and data driven thinking, ability to build strong compelling narratives and ability to simplify marketing messaging to resonate with different audiences
- Experience working with product teams and influencing the product roadmap design and management, CRM management experience is preferred
- A fast learner with a good sense of judgement and original thinking. Ability to thrive in ambiguity and adjust quickly to change
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Program Manager, Platform Governance and Operations - New York, United States - Tik Tok
Description
ResponsibilitiesTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team.
Status quo? Never. Courage? Always.At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
The Platform Governance and Operations team is responsible for driving product adoption, governance, user satisfaction and loyalty of our internal CRM platform.
The Global Platform Governance and Operations team is seeking a Product Operations Manager to join us.
In this role, you will work with the product, monetization strategy, sales and other cross-functional teams to develop and activate internal tooling strategies that will foster efficiency and effectiveness.
The ideal candidate must demonstrate strong business acumen, a passion for system and programmatic solutions, product positioning skillsets, exhibit excellent problem solving, analytical mindset and strong influencing and communication skills.
Responsibilities
Minimum Qualifications
To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.
We are passionate about this and hope you are too.TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws.
If you need assistance or a reasonable accommodation, please reach out to us at
