Workplace Support Technician - New York, United States - Apex Systems

Description

This position is for a large energy client based out of Atlanta GA. The

Workplace Support Technician

will partner to support tasks necessary to deploy new Panasonic Toughbooks and associated hardware across the Company footprint.

This position works directly with the Technology Organization (Workplace Support) and business partners to perform standard activities to support the installation, troubleshooting and repair of supported computing hardware and software.

Education
Two-year technical degree (college/technical/vocational) or equivalent military training or equivalent hands-on experience in computer support is required

Major Responsibilities
Responsible for the installation, maintenance (both reactive and preventive) and project support for end-user devices on Company's data network.
Responsible for participating in on-call procedures/operations.
Responsible for interfacing with and coordination of employees and contractors, as appropriate.
Responsible for interfacing with the customer and other TO groups related to problems and installations as appropriate.
Responsible for understanding and adhering to billing and performance processes and procedures.
Responsible for maintaining accurate equipment inventories and documentation of assigned equipment as appropriate.

Responsible for installing standard, endorsed or certified off the shelf software and/or hardware devices, and provide minimal onsite training to get the client started.

Partner with other TO personnel to provide device installation and support
Stay abreast of emerging hardware and software technologies

Knowledge, Skills and Abilities
Experience imaging PCs and laptops and providing end-user training
In-depth technical knowledge of office computing environments including PC hardware, Microsoft Windows 10, Microsoft Office suite (i.e. Outlook, Word, Excel, PowerPoint, Teams, SharePoint)
Demonstrated ability to effectively communicate and rapport with business partners, vendors and other TO organizations
Developed effective working relationships with all levels of employees
Customer service focused with the ability to deliver on commitments and deadlines
Demonstrated oral and written communication skills
Strong knowledge and understanding of existing and emerging information technologies
Ability to learn the business of the partners you support and their local technical environment
Ability to manage small projects using proven concepts to apply technology to business problems
Excellent troubleshooting and problem-solving skills
Excellent analytical skills
Understanding of the various topologies, e. g., wireless, data and voice networks and how they interface with each other
Ability to logically troubleshoot and repair hardware and software associated with personal computers, and peripheral devices
Knowledge of voice and data wireless systems and troubleshooting techniques.
Knowledge of PC hardware, operating systems, and associated peripheral and software components.
Ability to work independently, self-starter with good time management skills.
Ability to lift 50 lbs.
Ability to work inside the cab of large to small company vehicles (e.g., F-550, F-150, Freightliner, etc.)

Behavioral Attributes
Willing to work flexible hours
Behavior consistent with Our Values philosophy – Safety First, Unquestionable Trust, Superior Performance, and Total Commitment
Must be proactive, highly-motivated, and self-directed
Excellent organizational skills and strong customer service orientation
Ability to simultaneously manage multiple projects and tasks
Provide specialized dedicated technical support as requested/needed
Seek opportunities to learn and transfer knowledge to others
Ability to prioritize work and complete assignments with little direction
Follows safe work practices

Other Requirements
Must be able to pass background check, including a Motor Vehicle Report check