Software Engineer, Voice - San Francisco - Sierra

    Sierra
    Sierra San Francisco

    2 weeks ago

    Description
    About us
    • At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, France, Singapore, and Japan.
    • We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.
    • Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
    What you'll do
    Sierra's engineering team has ~40 mostly senior engineers, including Mihai, Belinda, Arya, and Wei. We work in small, autonomous teams oriented around customer problems. Here are some examples of what you'll work on:
    • Transcription: How do we enable accurate speech-to-text and automatic speech recognition across 100s of languages? What infrastructure do we need to do this at low latency?
    • Synthesis: How do we generate speech that is precise and matches each customer's desired brand and style?
    • Runtime: How do we adapt our agentic loop to accept real-time streams of audio, instead of just text? How do we ensure we handle interruptions, disconnects, and transfers reliably?
    • Scaling: Build the infrastructure to enable Sierra to handle millions of calls a day.
    • Telephony: Build real-time integrations to telephony systems and call centers to enable Sierra to pick up the phone, and make outbound phone calls, reliably.
    What you'll bring
    • A passion for being on the frontier of AI products.
    • Motivation and high-agency to drive outcomes - we have a high-autonomy culture and each team member has lots of agency to overcome obstacles and achieve customer impact.
    • Alignment to our company values throughout your work, notably finding a balance between Craftsmanship, Customer Obsession, and Competitive Intensity.
    • 4+ years hands-on experience building production products and systems.
    • Experience and comfort to build and ship full-stack solutions.
    • Degree in Computer Science or related field, or equivalent professional experience.
    Even better...
    • Experience building AI-powered products.
    • A sharp eye for design.
    • Experience with Go and Typescript.
    • Experience building developer tooling, programming languages, or databases.
    • Leadership experience on technical projects or teams.
    Our values
    • Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
    • Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
    • Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn't right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
    • Intensity: We know we don't have the luxury of patience. We play to win. We care about our product being the best, and when it isn't, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
    • Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other's personal and professional achievements.
    What we offer
    We want our benefits to reflect our values and offer the following to full-time employees:
    • Flexible (Unlimited) Paid Time Off
    • Medical, Dental, and Vision benefits for you and your family
    • Life Insurance and Disability Benefits
    • Retirement Plan (e.g., 401K, pension) with Sierra match
    • Parental Leave
    • Fertility and family building benefits through Carrot
    • Lunch, as well as delicious snacks and coffee to keep you energized
    • Discretionary Benefit Stipend giving people the ability to spend where it matters most
    • Free alphorn lessons
    These benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
    Be you, with us
  • Work in company

    Voice Engineer

    Only for registered members

    The City and County of San Francisco is undertaking a large-scale telecommunications modernization initiative to transition legacy Avaya PBX systems to Voice over IP (VoIP) platforms. · ...

    San Francisco

    1 month ago

  • Work in company

    voice engineer

    Only for registered members

    We are seeking a VOICE ENGINEER to join our team at Bay Area, CA. · Must be able to effectively communicate both orally and in writing to technical and non-technical audiences at all levels in the organization. · ...

    San Francisco

    2 weeks ago

  • Work in company

    Voice Engineer

    Only for registered members

    Provide project-based technical expertise for VoIP migration, integration, and transition activities. · Support migration from Avaya PBX to Microsoft Teams, Cisco VoIP, and Webex Calling. · Design, configure, and validate VoIP services... · ...

    San Francisco

    1 month ago

  • Work in company

    Cisco Voice Engineer

    Only for registered members

    We are seeking an experienced Cisco Voice Engineer to join our team at Keyport NJ. This is a six-month contract position requiring strong technical skills in voice over IP (VOIP), unified communication (UC), Turret (SIP), Video Conferencing with Polycom and CISCO Video Communicat ...

    San Francisco

    2 weeks ago

  • Work in company

    Voice Support Engineer

    Only for registered members

    Support and Maintain High-Reliability Voice Infrastructure as a Voice (VoIP) Support Engineer at Assort Health. · ...

    San Francisco, CA

    3 weeks ago

  • Work in company

    ML Engineer, Voice

    Only for registered members

    We are looking for entrepreneurs fast ambitious and smart individuals who want to take care of the people who care for our health.With an office in San Francisco we embrace a hybrid schedule that brings out the best in teamwork and innovation. · Evaluate and fine-tune open source ...

    San Francisco

    1 month ago

  • Work in company

    ML Engineer, Voice

    Only for registered members

    ABOUT FREED: · Doctors are overworked, burnt out, and are quitting in masses. · At Freed, we combine clinician love with the latest AI tech and intense execution to create products that make clinicians happier. · Our first product is an AI scribe that automates medical documentat ...

    San Francisco

    1 hour ago

  • Work in company

    Software Engineer, Voice

    Only for registered members

    +We're creating a platform to help businesses build better, more human customer experiences with AI. · +Transcription: How do we enable accurate speech-to-text and automatic speech recognition across 100s of languages? · Synthesis: How do we generate speech that is precise and ma ...

    San Francisco

    3 weeks ago

  • Work in company

    Voice AI Systems Engineer

    Only for registered members

    +We're looking for founding voice AI systems engineers to build and scale Known's core voice systems architecture, powering our voice-led onboarding and user experiences. · + ...

    San Francisco, CA

    1 week ago

  • Work in company

    Staff Voice AI Engineer

    Only for registered members

    As a Staff Voice AI Engineer at Uber, you will lead the design and deployment of large-scale, real-time Voice AI systems that enable natural, reliable, and intelligent voice interactions across Uber's ecosystem. · ...

    San Francisco, CA

    5 days ago

  • Work in company

    Staff Research Engineer, Voice

    Only for registered members

    About Decagon · Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. · Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas t ...

    San Francisco

    1 hour ago

  • Work in company

    Voice AI Systems Engineer

    Only for registered members

    We're looking for founding voice AI systems engineers to build and scale Known's core voice systems architecture. · 3-5 Years in ML/Systems: Proven experience deploying high-scale models in production. · ...

    San Francisco $225,000 - $330,000 (USD) Full time

    1 week ago

  • Work in company

    Voice AI Systems Engineer

    Only for registered members

    We're looking for founding voice AI systems engineers to build and scale Known's core voice systems architecture powering our voice-led onboarding and user experiences. · Low-Latency Orchestration: Architecting the real-time pipeline between STT (Speech-to-Text), LLM reasoning, a ...

    San Francisco, CA

    1 week ago

  • Work in company

    Staff Research Engineer, Voice

    Only for registered members

    We are looking for strong engineers who want to build the core models and algorithms behind our AI agents. People here own their work end-to-end, ship real improvements, and are trusted to make high-impact technical decisions. · Lead research and engineering efforts to improve co ...

    San Francisco $350,000 - $475,000 (USD) Full time

    3 weeks ago

  • Work in company

    Staff Research Engineer, Voice

    Only for registered members

    We're looking for strong engineers who want to build the core models and algorithms behind our AI agents. People here own their work end-to-end, ship real improvements, and are trusted to make high-impact technical decisions. · ...

    San Francisco, CA

    3 weeks ago

  • Work in company

    Telecom Voice Systems Engineer

    Only for registered members

    This Jobot Consulting Job is hosted by: Merwan Zattam · Are you a fit? Easy Apply now by clicking the Easy Apply button and sending us your resume. · We are a leading strategic service provider with over 25 years of experience helping organizations transform their technology infr ...

    San Francisco, CA

    1 week ago

  • Work in company

    Telecom Voice Systems Engineer

    Only for registered members

    Telecom Voice Systems Engineer: A highly technical role supporting City departments with migration and integration efforts involving Microsoft Teams, Cisco Unified Communications Manager CUCM , Webex Calling , Webex Contact Center Integrations . Strong understanding of unified co ...

    San Francisco

    1 month ago

  • Work in company

    Telecom Voice Systems Engineer

    Only for registered members

    This Jobot Consulting Job is for Telecom Voice Systems Engineer. We are looking for an expert to provide full-time, project-based technical expertise supporting the City and County of San Francisco's enterprise-wide modernization of legacy Avaya PBX systems to modern VoIP and uni ...

    San Francisco

    1 week ago

  • Work in company

    Telecom Voice Systems Engineer

    Only for registered members

    The Expert Telecom Voice Systems Engineer will provide full-time, project-based technical expertise supporting the City and County of San Francisco's enterprise-wide modernization of legacy Avaya PBX systems to modern VoIP and unified communications platforms. · Provide project-b ...

    San Francisco

    1 week ago

  • Work in company

    Telecom Voice Systems Engineer

    Only for registered members

    This Telecom Voice Systems Engineer will provide full-time project-based technical expertise supporting the City and County of San Francisco's enterprise-wide modernization of legacy Avaya PBX systems to modern VoIP and unified communications platforms. · Provide project-based te ...

    San Francisco, CA

    1 month ago

  • Work in company

    Telecom Voice Systems Engineer

    Only for registered members

    Telecom Voice Systems Engineer will provide full-time technical expertise supporting enterprise-wide Avaya PBX modernization at City · Migrate Avaya PBX to VoIP platforms including Microsoft Teams VoIP Cisco Unified Communications Webex Soft Phones Webex Calling Cloud · ...

    San Francisco

    1 month ago

Jobs
>
San Francisco