Asst Registrar - Indianapolis, United States - Ivy Tech Community College

Description

Who We Are:

We are a diverse open-access college that fuels Indiana's economy through excellence in teaching and proactive engagement with industry and community partners, embedded in a culture of innovation that empowers all students to learn and succeed.

We are "higher education at the speed of life"


Our Values:

• Empathy: We stand with our students, partners, and communities.
• Integrity: We treat all with dignity and respect.
• Accountability: We deliver on our commitments.
• Agility: We innovate, iterate, and transform.
• Connectivity: We connect with partners to strengthen communities and ensure student success for all.

The Position:
This position is responsible for overseeing the processing functions of the office. In addition, this position oversees those employees directly involved with processing. This position interacts positively with potential and current students and other customers from within and outside the College.

This position is responsible for composing, preparing, analyzing, and editing reports, correspondence, and material of both a general and confidential nature as needed by the college.

In addition, this position is also expected to support outlying Central Indiana Region sites express enrollment needs.


Major Responsibilities:
Customer Service

• Provide strong customer service and/or student advocacy as demonstrated through a positive attitude of approachability, adaptability, strong problem solving and desire to identify and support student success
• Act as a liaison to staff/faculty/administration outside of the Office of the Registrar
• Engage in behaviors that create an inclusive environment in which all people are valued and supported
• Does not stop with the first or the easiest answer to a customer, but gets to the root cause of the problem, question, or issue to solve it quickly and professionally as possible

Administrative:

• Supervise the processing team and all processing functions
• Train staff (new and continuing) on Banner tasks
• Utilize knowledge of accepted policies and practices in higher education relating to processing functions
• Possess knowledge of accreditation requirements and policies concerning accreditation and transfer work
• Conduct registration, change of enrollment/information and other student related enrollment activities to cover front line during busy periods
• Maintain regular contact with School and Program Chairs concerning course equivalencies
• Determine daily priorities and anticipated workload
• Respond to inquiries from students, faculty, staff, and the general public
• Maintain and search student confidential files for accuracy and completeness
• Triage/referral to identify and resolve issues

Leadership and Student Support

• Supervise and provide direct support and guidance for data entry to other staff, faculty and departments
• Provide ongoing overall troubleshooting with internal and external customers to maximize customer service
• Provide training and assistance , as needed, on student information system
• Work closely with the Transfer Center and Academic Affairs to ensure accurate information is being used to assist students
• Define, understand and use student information system as necessary
• Process information that is confidential in nature
• Respond to internal requests of processes and clarification of data entered
• Understand and use U. Achieve
• Be able to train faculty and staff to use U. Achieve for advising purposes
• Scan, verify, and index student record documents in less busy work periods
• Assist with admissions processing (regular admissions applications, guest student applications, high school and college assessment waivers, etc.), particularly during peak times for the various processes included.
• Assist with any Student Affairs projects (either inside or outside of the Registrar's Office) in which additional assistance is needed.

The above is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned.

All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

Miniumum Qualifications:

• Bachelor's degree
• At least one year experience in a college setting
• Knowledge of or the ability to learn accepted policies and practices in higher education relating to granting of credit and degrees, course structure, and grading practices.
• Excellent written and verbal communications
• Ability to identify, research and report viable options for problem resolution
• Ability to expedite processing, track and verify processes and follow up without direct supervision
• Ability to set priorities, manage time effectively, handle multiple responsibilities simultaneously, and demonstrate the ability to work with a diverse student, faculty, and staff population
• Strong customer service orientation
• Strong organizational skills and attention to detail.
• Ability to handle difficult situations and work effectively under stress.
• Excellent working knowledge of Microsoft word processing, spreadsheet, and database software and the student information system.

Preferred Qualifications:

• Proficiency data retrieval tool
• Bachelors preference in Business, Public Administration, or Data Management Information Systems
• Experience in a Registrar's Office

Other Requirements - Work Hours:
Must be available to work between the hours of:

Monday - Thursday 8:00 a.m. - 5:00 p.m.

Friday 8:00 a.m. - 5:00 p.m.

Saturday 9:00 a.m. - 1:00 p.m.

Must demonstrate ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.

Starting Salary Range:
$48,000 - $50,000 (based on experience)


Classification:
E1 (exempt)

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer.

All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status.

As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions.

Questions specific to Title IX may be referred to the College's Title IX Coordinator or to the US Department of Education Office of Civil Rights.