Table Games Dual Rate Shift Manager - Chandler
1 day ago
Job description
Job DescriptionEssential Job Functions:
Leads and supports table games dealers in order to create legendary customer service.
Ensures the establishment and administration of accurate procedures and policies involving all operating activities including compliance with Iowa gaming rules and regulations.
Maintains appropriate staffing levels according to volume of patrons.Keeps an ongoing inventory of gaming equipment and supplies; distributes and accounts for all gaming cards and dice per pit.
Effectively computes casino win/loss figures.Reports pertinent information per shift for the Director of Gaming Operations review.
Handles customer concerns quickly and efficiently.
Supervises and trains Slots and Tables Games Supervisors and Assistant Gaming Operations Shift Manager.
Management accountability for all team members for day to day and long term to include: hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation.
Establishes a communications network for the purpose of relaying casino policies to employees.Possesses knowledge of company policies and handles employee concerns and needs as they arise.
Maintains a high level of morale for all employees.
Working knowledge of Table Touch, CMS and SDS systems.
Possesses knowledge of different count systems and computer play with regard to casino scams and illegal gambling.
Recommends policy changes according to necessity, and relays important information as situations arise.
Coordinates with other operations leaders to achieve optimal operational effectiveness; reporting escalating issues as required.
Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same.
Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.Responsible for the operations of table games on an assigned shift.
Displays a working knowledge of all table games, house rules, counting methods and procedures covering each.
Assures that all coin and check racks are always filled.
Settles disputes that arise from guests in the Table Games area, referring to those that are very difficult to the Casino Operations Assistant Manager, Casino Operations Manager, or the Director of Casino Operations.
Assures guest development by 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees and 3) making Comp decisions.Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and reports any situations to assigned superior.
Observes problems or differences between Table Games employees and gaming guests and aids if necessary.Recommends change in department including hiring, promotion, demotion and termination; recommends wage and salary changes for personnel within established limits.
Counsels, guides, coaches assigned personnel in the proper performance of their duties.Prepares and coordinates the periodical performance review of assigned personnel.
Make or recommend promotions, provides for safety and security, plans work
Provides for safety and security
Handling employees' complaints or grievances
Recommends disciplinary action or disciplines employees
Supervise and monitors' work
Monitors legal compliance with federal, state, and gaming laws
All team members will follow the Everyone Greets Everyone (EGE) policy.
It is the expectation that every team member, front or back of house, should proactively seek out opportunities to greet guests and their fellow team members daily.
EGE policy states teams members should:
acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up, look around ("head on a swivel"); look for opportunities to greet guests and others; please remember that when you are on the floor, you are "on stage".
Team members will participate in all mandatory meetings and pre-shift BUZZ sessions.Meets the attendance guidelines of the job and comply with all state, federal and regulatory policies and procedures.
Must be able to work a varied schedule including holidays, nights and weekends as needed.
Must be able to work a reasonable amount of overtime when required.
Perform other duties as assigned.
Responsibilities
Physical, Mental & Environmental Demands:
Must be able to work inside and continuously maneuver in and around assigned table in the Pit department during entire shift, with regular interval breaks.
Must be able to bend, reach, kneel, twist and grip items.
Must be able to walk and be on feet for long periods of time.
Must be able to respond calmly and handle many customers' demands in a fast-paced environment. Responds to visual and aural cues.
Must be able to memorize game rules and procedures.
Must be able to quickly and accurately perform mathematical computations when determining winners and losers and collecting and paying out bets.
Must possess good manual dexterity for quick and accurate handling of chips, cards and money.Must have excellent vision (including peripheral) to protect the games.
Must be able to read, verify and sign appropriate documents relating to the game in a small area.
Qualifications
QUALIFICATIONS
High School diploma or equivalent required, college degree preferred.
Must possess strong coaching and leadership skills.
Demonstrated ability to communicate effectively, both verbal and written.
Demonstrated ability to deal effectively with employees at all levels.
Strong organizational and analytical skills.
Computer literacy.
Ability to handle complex and emotional issues.
Act as a role model to other employees and always leads by example.
Adhere to all regulatory, company and department policies an
Similar jobs
· Company Description · Jobs for Humanity is collaborating with Upwardly Global and with Rubio's Coastal Grill to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. · Company Name: Rubio's Coastal Grill · Job Description · ...
3 days ago
Noodles & Company busca Gerentes de Turno para liderar y guiar equipos en restaurantes. · Aportar experiencia previa en liderazgo. · Liderar con energía y actitud positiva durante turnos ocupados. · Mantener estándares diarios de seguridad alimentaria y calidad. · ...
1 week ago
The Shift Leader runs great shifts in a self-sufficient manner. This role takes ownership and responsibility to solve problems; seek help from the team when appropriate; and is willing to lead the restaurant team in culture building, best practices, and day-to-day functioning req ...
1 month ago
We are seeking a reliable, motivated Production Control Manager to join our growing company. · Manage production staff. · Addressing production concerns with urgency and precision. · ...
1 week ago
This job posting is for a position in a restaurant owned and operated by an independent franchisee. · The Job for Me – Get a job that inspires your best and moves you forward. · We're looking for positive team players with a flexible schedule who like to have fun, · with the pass ...
3 weeks ago
The Shift Manager (SM) is responsible for supporting the General Manager (GM) and Assistant Manager (AM) in running a profitable restaurant and for making sure the restaurant meets the Company's critical customer standards of Quality, Service, and Cleanliness. · ...
1 month ago
Overview · At Noodles & Company, our mission is to nourish and inspire every team member, guest, and community we serve. We are hiring Shift Managers to lead, coach, and work alongside our teams to deliver great food and welcoming guest experiences. · We know noodles, and we kn ...
2 days ago
We are seeking a highly motivated and experienced Shift Manager to join our dynamic team. · The ideal candidate will have a passion for food service and be dedicated to providing an exceptional customer experience. ...
3 days ago
We are seeking an experienced FOH Shift Manager to oversee the daily operations of our dining establishment. · Manage daily restaurant operations. · Lead and motivate hourly and management staff. · Ensure all guests receive exceptional service. · ...
1 week ago
At Popeyes we serve bold Louisiana flavors and deliver joyful guest experiences We're passionate about great food strong teamwork and creating growth opportunities for our people As a Shift Manager you'll play a key leadership role helping to guide our team to success and keep op ...
1 week ago
Come be part of our winning team at the newest Subway location in Arizona. As a Shift Manager, you will focus on six main things: providing an excellent guest experience, ensuring great food is prepared & served, keeping our restaurants functional clean and beautiful controlling ...
1 month ago
About the Job: · You'll be the driving force behind our team, leading shifts with energy and passion to meet Taco Bell's high standards. · ...
1 month ago
We believe in challenging the stereotypes and roadblocks associated with some QSR, Fast Casual, and Food Service careers. We provide the opportunity to pursue your success by offering comprehensive training that teaches you how to deliver experiences to our guests and crew membe ...
1 month ago
This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald's USA. The Shift Manager provides leadership to crew and other managers during a shift to ensure great Quality, Service and Cleanliness to customers. · Food Safety ...
3 weeks ago
The Shift Lead maintains the mentality that a well-run shift is the foundation of a well-run restaurant, and strives to run shifts with excellence at all times. This role takes ownership and responsibility to solve problems; seek help from the team when appropriate; and is willin ...
3 weeks ago
We live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, · Come join the #1 Pizza Company in the world · You'll be working for a company that's fun and flexible. · You've had our pizza delivered to you, now help us b ...
4 weeks ago
We serve bold Louisiana flavors and deliver joyful guest experiences. We're passionate about great food, strong teamwork, and creating growth opportunities for our people. · ...
1 week ago
The Shift Lead serves as the Team Leader and assists guests in maintaining a healthy lifestyle by selecting smoothies and food items. They also provide guidance to team members when general managers are not present. · ...
2 weeks ago
Join Domino's Pizza in Gilbert US and become a part of the management team You'll be responsible for cost controls inventory control cash control and customer relations As a member of our management team you are quickly on your way to learning the skills necessary to be General M ...
2 weeks ago
· ...
1 month ago
Nourish and inspire every team member, guest, and community we serve. · ...
1 week ago