hostess - oscar's - Las Vegas, United States - Plaza Hotel & Casino LLC

Description

Job Description

The VISION of PlayLV Gaming is to be the place to be Downtown and is supported by our MISSION a Downtown Icon committed to building lasting relationships, legendary service & classic gaming with a modern twist. The renaissance has begun, The Plaza Way

Our guiding principles are:

• Always do the right thing
• Be respectful and considerate – everyone matters.
• Deliver more than others think possible.
• Show passion for what we do and enthusiasm for who we are.

Delivering on these promises requires amazing people. PlayLV Gaming takes pride in hiring an extremely talented, motivated, and diverse workforce that possess the attitude and aptitude to work within a high performance culture. Employees receive training, guidance, development, and leadership in order to effectively perform their responsibilities.

POSITION SUMMARY: The primary responsibility of the Host/Hostess to greet and seat guests and assist Food Servers, Bus Persons, and Food Runners, as it relates to guest contact and table information. The Host/Hostess will also be responsible for accurately handling cash register transactions and ensuring that guests are greeted cheerfully and seated in a timely manner. The Host/Hostess coordinates activities of dining room personnel, to provide fast and courteous service to patrons. Perform responsibilities in accordance with all PlayLV's Company standards, policies, and procedures.

Top 5 Specific Job Functions:

• Oversee daily restaurant reservations, pre-assign seating where necessary
• Communicate with Restaurant, any reservations regarding special orders, cake orders, and special requests – responsible for conveying all such information to management
• Answer restaurant telephone courteously and efficiently
• Escort guests to tables and assist in seating at tables; present menus and extend pleasantries
• Shut down podium and forward phones to voice-loop at end of shift

Other Specific Job Functions:

• Work as a team; assist with all guests' and employees' needs and inquiries
• Assist Management with approvals on RFB checks
• Maintain positive guest relations at all times
• Resolve guest complaints, ensuring guest satisfaction
• Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Maintain complete knowledge of scheduled daily activities and in-house groups, daily house count, table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code of the restaurant
• Effectively communicate with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees
• Have a complete knowledge of all food and beverage menu items
• Be aware of activities in dining room, including but not limited the service standards being used, the bussing of tables, station assignments, special functions, the presence of executives, and the availability or unavailability of particular items
• Responsible for cleanliness of host/hostess stand floors, menus, and signage and special boards
• Have knowledge of all methods of check tendering (cash, comp, coupon, credit cards, gift certificates etc.)
• Display knowledge of all emergency procedures
• Have detailed knowledge of the facility and its amenities
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas
• Perform all other job related duties as requested

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all the details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

REQUIRED:

• Must be 21 years of age or older
• High school diploma or equivalent required
• Minimum of one year of customer/guest service experience
• Working knowledge of correct maintenance and use of equipment
• Have interpersonal skills to deal effectively with all business contacts
• Work varied shifts, including weekends and holidays
• Able to effectively communicate in English, in both written and oral forms
• Maintain a professional, neat, well-groomed appearance, with proper personal hygiene
• Excellent interpersonal skills with the ability to listen effectively, and communicate in a positive manner with Team Members, guests and Management
• Maintain a friendly, upbeat, outgoing, energetic personality at all times
• Ability to manage several priorities simultaneously
• Read, write, speak and understand English
• Must be reliable and conscientious
• Must be accurate and detail oriented
• Must be flexible to constantly changing work environments, service positions and outlet team structures
• Be able to stand on their feet for extended hours at a time
• Ability to meet company's production and quality standards

Preferred:

• At least year of experience as a Host/Hostess in an upscale restaurant or any customer service related field
• Previous experience working in a similar resort setting

CERTIFICATES, LICENSES, REGISTRATIONS:

• Food Handlers Card
• TAM Card

Plaza is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Plaza will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.