Assistant Maintenance Manager - Jacksonville, United States - Tricon Residential

Description

Tricon Residential Inc. (NYSE: TCN, TSX: TCN) is an owner and operator of a growing portfolio of more than 36,000 single-family rental homes in the U.S. Sun Belt and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon's culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life's potential. For more information, visit Tricon Residential.

Job Description

The Assistant Maintenance Manager is responsible for assisting in the managerial oversight of the Maintenance team for all occupied homes within designated portfolio.

This position works on a hybrid schedule and works from home Mondays and Friday and in office Tuesday, Wednesday, Thursday.

• Communicate clearly, compassionately, and with empathy when speaking with internal team members, vendors and residents
• Provide exceptional customer service when interacting with residents and vendors
• Act as a training and quality control resource, ensuring proper workflow for all maintenance resources
• Set the bar for acting with integrity and demonstrating support for TAHs core values
• Manage day-to-day activity of Maintenance Coordinators to include, but not limited to: Attendance (including vacation and sick time coverage); Time sheet review and approval; Inventory replenishment for trucks; and vehicle care and maintenance
• Maintain oversight (for quality, spend, and/or completion) of all work performed by in house technicians and external vendors
• React with urgency and work collaboratively with legal, management, and resident to promptly address all Health and Safety issues
• Anticipate, advise leadership, and recommend solutions for all potential issues, schedule conflicts, or delays
• Conduct weekly team meetings to communicate project updates, completion, or changes
• Mentor, teach, and inspire team members by establishing expectations, actively communicating, and proactive one-on-one interaction.
• Demonstrate and maintain professional relationships with internal team members, direct reports, leadership, and vendors, and residents
• Ensure that all maintenance projects meet TAH quality standards
• Assist with the implementation of corporate processes, training, and enforcement of policy
• Adhere to and manage team to standards of service and work procedures
• Effectively set and manage to deadlines
• Oversee the scope of work on assigned projects
• Oversee and manage (to budget and timeline) all assigned work
• Ensure maintenance department objectives and key metrics are met
• Communicate with team members to support the development of short and long-range goals
• Proactively and courteously communicate with existing and future residents
• Responsible for reviewing and communicating monthly budget and key metric performance

Qualifications:

• Knowledge of project management software
• Take ownership of work product and ensure delivery within tight deadlines
• Excellent communication skills both written and verbal
• Proven experience working well under pressure and self-managing
• Ability to adapt and anticipate change
• Proficiency with MS Office with a focus on Excel (specifically for basic accounting and math)
• Prior Maintenance leadership experience required
• Ability to plan, schedule work activities, anticipate issues, and solve problems
• Ability to work effectively with all levels of individuals while inspiring respect and credibility
• Proven track record of successfully using technology (computers, mobile devices, project management software, etc.)
• Knowledge of Yardi preferred

Minimum Requirements:

• High school diploma, BA preferred
• Commitment to serving residents in accordance to TAHs Standards of Service
• Demonstrated attention to detail
• Basic financial acumen
• Excellent Communicator, both verbal and written
• Strong organizational skills and the ability to handle multiple deadlines
• Strong project management and coordination skills

At Tricon Residential, we know that the best ideas happen when people bring their uniqueness to work with them. Inclusion is an integral part of how we leverage that uniqueness into our Company. Supporting Diversity, Inclusion and Belonging is not only the right thing to do; it is the right thing to do for our business.