patient access representative - Rocky Mount, NC , USA, United States - UNC Health Care

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

The Patient Access Representative is responsible for the Patient Access functions including, but not limited to, facility-based scheduling, pre-registration, registration, insurance verification, pre-certification, and financial clearance under the direction of the Supervisor and Revenue Cycle Director.

• Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
• Completes and documents all governmental, regulatory, financial, and contractual forms in accordance with procedure, and ensures documents are scanned/saved to correct location and are legible.
• Utilizes price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients.
• Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances.
• Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Also utilizes system work queues as a daily part of the registration process to minimize errors.

• High school graduate or equivalent.
• Associates or Bachelor's degree in Arts/Business is preferred.
• Must complete EPIC Cadence and Prelude training & must pass exam upon completion of training.
• Proficiency in computer skills, including Microsoft Office.
• Customer-service oriented and proficient in written & oral communications.
• Familiarity with medical terminology.
• Incumbent will be required to work every other weekend/as needed, three (3) out of six (6) holidays as needed, and rotating scheduling/shifts based on department staffing needs.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.