Associate Director, Implementations - Nashville, Tennessee, , United States
1 day ago
Job description
JOB TITLE: Assoc Director of Implementation – Public Sector
DEPARTMENT: Justice Tech
REPORTS TO: Director of Implementations
JOB LOCATION: Remote (U.S. based)
TRAVEL: 25%
SUMMARY OF POSITION:
Management of Professional Services Department including assigning new client implementation work orders to software implementation staff, providing implementation services to clients, managing workload and client expectations, reviewing work and billable hours completed by implementation staff, provide guidance and assistance to staf as needed, and resolve client issues as needed. Communicate open work order status to other department managers in weekly meetings. Seek information and assistance for more complex issues from other departments and supervisors.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Oversee daily performance of implementation consultant
- Provide software implementation services to assigned
- Assign new clients to implementation
- Develop training procedures and materials for software
- Review implementation work
- Review and approve PTO of department
- Attend weekly implementation meetings to review current work and any
- Provide annual job goals and performance
- Attend meetings with immediate supervisor as Attend manager meetings, as necessary.
- Determine strategies and policies for the Implementation
- Manage worklow in the Implementation department, resolving
- Manage Implementation
- Provide guidance to Implementation team on items and escalations outside of their department.
- Resolve any disputes between Implementation Department, clariication of roles and
- Check pulse of all team members periodically. Lead bi-weekly Implementation Standup Meetings and weekly Workload Meetings.
- Ensure client satisfaction from
- Create weekly departmental overview to VP of Operations and Client
- Review resumes, schedule interviews, and lead job interviews for open positions. Create and approve HR documentation.
- Document the standard operating procedures of the job functions of the Implementation department.
MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):
- 8+ years of Software Implementation experience
- High School Diploma
- Customer Service Experience
PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):
- Bachelor's degree in IT or related field
- Extensive Judicial System Knowledge and Experience
- Accounting Software Knowledge and Experience
- Program Management Experience over multiple concurrent teams
- SQL Server Knowledge, preferred
- Microsoft 365, Jira, Support Ticketing system knowledge
Not currently recruiting from California, Colorado, Connecticut, Maryland, Nevada, New Jersey, Ohio, Rhode Island, Washington, or New York
Similar jobs
Management of Professional Services Department including assigning new client implementation work orders to software implementation staff, providing implementation services to clients, managing workload and client expectations, reviewing work and billable hours completed by imple ...
3 days ago
The Associate Director of Implementations will oversee the daily performance of implementation consultants and provide software implementation services to assigned clients. · Oversight of daily performance of implementation consultant. · Provide software implementation services t ...
3 days ago
As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. · ...
3 weeks ago
Job Description: Director of Case Management · Location: Nashville, TN · Position Summary · The Case Management Division Director is responsible for supporting the execution of the case management program across the division. This position provides direct onsite support and overs ...
1 week ago
Hiring a Public Health Program Director for the Tobacco Use Prevention and Control Program housed in the Chronic Disease Prevention and Health Promotion Section. · ...
1 month ago
The Dispatcher will remain on-call for sick or scheduled vacation of Full-Time Dispatchers. · ...
1 week ago
The Executive Director is responsible for the overall performance of all company operations under their supervision. · Reviews Operation's performance/support needs with Executive Management · Analyzes Operations and Branch Staff for alignment with, and promotion of BrightSpring' ...
1 week ago
The Tobacco Use Prevention and Control Program is seeking a Public Health Program Director to address the smoking cessation support for Tennessee residents with the highest burden of tobacco and vape use. · Provide subject matter expertise related to tobacco and vaping cessation ...
1 month ago
The Executive Director is responsible for the overall performance of all company operations under their supervision. · ...
1 week ago
Atleast 7 years Relevant experience · MD in Psychiatry and State Medical License · ...
1 week ago
· Job Title: Corporate Director of Case Management · Location: Nashville, TN · Job Type: Full-time · Salary Range: $109,400 (min) - $136,700 (max) - Based on years of experience · Additional Benefits: · Up to 15% annual bonus based on performance KPIs. · Relocation assistance pr ...
1 day ago
Looking for someone with construction experience and having their CHST certification in safety. · ...
2 days ago
Proud Moments ABA is seeking a National Director of Field Clinical Operations to lead our regional and field-based clinical leadership teams and drive quality excellence in the delivery of ABA services across the country. · Master's degree in Behavior Analysis Education Psycholog ...
1 month ago
The Tennessee Department of Health's Division of Family Health and Wellness (FHW) is hiring a Public Health Program Director 2 for the Tobacco Use Prevention and Control Program. · ...
1 month ago
The Public Health Program Director 1 position is a long-term contract opportunity in Nashville, Tennessee. Key responsibilities include providing subject matter expertise on tobacco and vaping cessation programs, supervising staff, developing training materials, and overseeing co ...
1 month ago
Rose Paving is looking for a Director of Sales in Nashville TN who will develop and implement sales strategy manage sales team and ensure revenue goals are met. The ideal candidate has extensive experience in sales management proven track record of driving revenue growth and stro ...
1 week ago
The Director of Alumni Engagement and Special Events is responsible for planning and implementing programs that strategically engage alumni and foster life-long connections with Meharry Medical College. · The position involves securing commitments from alumni to provide professio ...
1 week ago
This position is responsible for assisting in the development and implementation of the overall strategy for the Company's operations in the critical area of Payment Compliance.Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for pati ...
4 weeks ago
We are seeking a dynamic and experienced Medical Director to lead our clinical operations and uphold the highest standards of patient care and medical management. · In this pivotal role, you will oversee clinical protocols, ensure compliance with healthcare regulations, · and dri ...
1 week ago
This is a Public Health Program Director position that oversees the implementation of tobacco and vaping cessation programs. · Provide subject matter expertise related to the identification, implementation, and evaluation of tobacco and vaping cessation programs · Supervise the P ...
1 month ago