Customer Service Escalation Specialist - Boca Raton

Only for registered members Boca Raton, United States

2 weeks ago

Default job background
OTHER $23.07 - $26.44 (USD)

Job summary

We are seeking a dedicated Customer Service Escalation Specialist to join our team. This role involves managing escalated and complex customer matters received through phone calls, emails and processing requests.

Responsibilities

  • Handle escalated phone calls referred by the front-line customer service team
  • Research and make decisions on escalated endorsements
  • Assess and determine reinstatement for policies canceled due to non-payment

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